End User Computing Engineer

About MEGT 
MEGT is an Australian not-for-profit business which has created great job outcomes for more than one million Australians since 1982. 

Our purpose is to inspire people and enable businesses and communities to create employment solutions that change lives for the better. People are the foundation of our business and the reason we do what we do. We know that investing in people is what grows our business and are proud to be certified as a Great Place to Work.  

MEGT is committed to being an Equal Opportunity Employer and Child Safe Organisation. We have a culture that values safety, diversity, and inclusion and encourage all applicants, including minorities, genders, protected veterans, First Nations People and individuals with disability to find their ME with MEGT. You can read more about MEGT and our commitment to creating an inclusive workplace here https://www.megt.com.au/about-us 

The MEGT Difference 

At MEGT as a Great Place to Work, we understand the importance of work life balance and offer meaningful benefits to support you and your career at MEGT: 

• Flexible working arrangements
• We offer 14 weeks paid parental leave and continued support through our partnership with Circle In  
• Generous leave entitlements including 3 days paid close down leave over Christmas  
• Opportunity to buy additional annual leave or cash out annual leave  
• Access to salary packaging options 
• Inclusive, supported and continuous growth development through study support   
• Employee Assistance Program for staff and family members  
• Retail and entertainment discounts across leading brands 
• Pro-rata long service leave after seven years 

The Opportunity

As the End User Computing (EUC) Engineer you will be responsible for providing quality level 2-3 End User compute technical solutions and support to all MEGT staff. You'll collaborate closely with infrastructure and service desk teams to assist in scoping, configuring, testing, deploying, and maintaining/patching the MEGT End User Computing standard operating environment (SOE), ensuring consideration of all relevant process and system interdependencies.

You will also be responsible for but not limited to:

• Actively strive to enhance the End User experience by fostering innovation, automation, and a comprehensive understanding of our customers' end-to-end journey.
• Conduct testing and assessment of new hardware.
• Software Packaging, Configuration, and Automated deployment
• Perform Daily Checks and assist in designing, maintaining and executing Maintenance Plans for EUC technologies
• Proactively provide advice, guidance, and technical leadership to the Service Desk team in delivering a quality service in line with organisational objectives.
• Provide end-user support for any technical questions and assist service desk analysts when required to resolve problems quickly and efficiently.
• Demonstrate initiative by taking ownership of assigned projects, overseeing their execution, and actively engaging in reviewing and providing recommendations for continuous improvement.

About you

You will have a track record of success in a comparable role and be known for your adaptability, tenacity and commitment to innovation. You will find fulfillment in building strong relationships, improving End User experience and be willing to embrace challenges. You will also have:  

• Technical certifications (eg Microsoft Endpoint Administrator, Microsoft Azure)
• Experience building and maintaining End User device SOE in/for corporate or enterprise environments for desktops/laptops, mobiles, and tablets
• Experience configuring and maintaining MDM and MAM solutions and working in a senior technical capacity on a service desk
• Experience working in an ITIL environment (desirable)
• High level of knowledge in Microsoft Technologies for End User Computing including Microsoft Intune/Auto Pilot (preferred) or SCCM, M365, Azure, MS Teams, MS Office Applications, PowerShell
• Demonstrated knowledge of Windows and iOS. MacOS is desirable.
• Knowledge in Teams Calling, Teams Meeting Room and Poly solutions desirable
• Knowledge in IT delivery solutions such as ITSM tools such as Freshservice, and RMM tools such a Manage Engine or Teamviewer
• Strong ability to actively manage relationships with customers and vendors to achieve sustained success, including highly developed negotiation skills and conflict resolution.

MEGT is committed to providing services that protect and keep children, young people and adults at risk free from harm. The successful applicant will be required to undertake pre-employment checks which include a National Police Check, State/Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications. 

How to Apply 

We want to make finding your ME with MEGT accessible and inclusive.  

If you are interested in this opportunity and want to have a career at a Great Place to Work, we encourage you to submit your application by clicking the apply button. If you would prefer to apply in another format or mode, or require any assistance, additional support, or have questions about this role, please contact our Talent Acquisition Team at recruitment@megt.com.au or on 1300 634 863.