Cloud Desktop Engineer- End User Computing

Australian Citizens with ability to obtain NV1 Clearance residing in Australia only respond.

• Contract start 11 December 2023 to 12 months, 12 months extensions.
• Australian Citizen, Ability to obtain NV1 Clearance, Canberra, Geelong, Brisbane, Richmond, Perth role.

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Overview
The ICT Services Branch is responsible for supporting all ICT systems and infrastructure excluding the primary business applications such as SAP CRM and Salesforce CRM.
The branch provides and supports ICT services for Agency Staff and Partners. This includes the design, build, and maintenance of ICT applications, infrastructure, and hardware.
The Desktop Services team plays a crucial role in ensuring the smooth functionality of the agencys technological infrastructure.
The team is responsible for the Microsoft 365, Accessibility Support, Desktop Environments, Cloud PC, Device Management and manage all aspects of these systems including installation and configuration to troubleshooting and technical support.
The team also ensures that employees have the necessary tools and resources to work efficiently and effectively, whether in the office or remotely and is a key pillar to the agencys success and productivity.
As the Cloud Desktop Engineer, you will become pivotal in the design, development and implementation of the Agencys End User Computing platforms and services projects. You will work collaboratively with ICT Operations and the Agency more broadly driving technological advances. This includes designing, developing, implementing, configuring, maintaining, supporting, and optimising all new and existing End User Computing services.
As a Cloud Desktop Engineer, you will take ownership of tasks, as well as assisting and upskilling the broader team leveraging your extensive knowledge. You must be comfortable working collaboratively with both technical and non-technical people and have the right attitude towards adopting new technologies and expanding your professional knowledge.
Duties:

• Design & build End User Compute solutions built out of cloud infrastructure.
• Be a subject matter expert on Windows platforms (Windows 10 & 11), Microsoft Intune Admin centre, Azure Active Directory and Microsoft 365 technology.
• Ensure the End User Compute platforms are well maintained, optimised, secure and stable.
• Support to various teams as necessary during design, development, and delivery of platforms & data analytics related solutions to ensure supportable, scalable, robust solutions are delivered.
• Provide Level 3 support, maintenance and advanced troubleshooting across a wide variety of technologies.
• Deliver and support Microsoft 365 services on End User devices virtual or physical.
• Continual improvement of customer environments and toolsets.
• Escalation & advanced troubleshooting across key technologies.
• Foster a positive culture within the team that is aligned with Agency values.
• Build and maintain effective working relationships with internal and external stakeholders.

Every application requires to address selection criteria as part of application submission.
Essential Criteria
1. Proven experience, of greater than 5 years, in a senior technical role relating to cloud platforms including delivery of new services and ongoing maintenance, with project design and deployment experience including producing key design documentation.
2. Experience in Intune, Microsoft 365 services and Microsoft Azure.
3. Recent experience in and knowledge of contemporary ICT management and governance, frameworks and methodologies.
4. Understanding of the ACSC Information Security Manual (ISM) and Protective Security Policy Framework (PSPF).
5. Demonstrated high level conceptual, analytical, and problem-solving skills, and the ability to develop creative and innovative solutions to difficult and complex problems.
6. Ability to prioritize and manage multiple complex tasks simultaneously to meet deadlines.
Desirable Criteria
1. Experience in PowerShell, Microsoft Graph API
2. Experience in application packaging
3. Ability to define successful new product requirements and implementation strategies.
4. Certifications in Microsoft 365 services and technology.