Engagement Coordinator

Company DescriptionWiser Solutions is a suite of in-store and eCommerce intelligence and execution tools. We're on a mission to enable brands, retailers, and retail channel partners to gather intelligence and automate actions to optimize pricing, marketing, and operations initiatives, both in-store and online. Our Commerce Execution Suite is available globally.Job DescriptionWork Location Requirements: This position is hybrid requiring two days (Mondays and Thursdays) on-site in our Sydney office.The Snooper App, now a part of Wiser Solutions, originated as a start-up and received the Start-up of the Year Award in 2016. Since then, we have become a leader in retail execution services in the APAC region. We solve problems for retail customers by providing platforms, analytics, advice, and tools to address core questions about their products and in-store execution. Since joining Wiser Solutions, Inc. in August 2022, we are part of a global leader with 450 employees in locations worldwide and provide an even broader suite of online and in-store tools for our customers. As the global leader in Commerce Execution SaaS products, we are on an exciting journey to build a globally oriented, fully comprehensive commercial SaaS suite of platforms that provides unique and universal insights for our customers.The market opportunity is huge: eCommerce continues to grow year-over-year at a double-digit rate. As more people shop online, the need for brands and retailers to understand how they’re positioned in the market is growing with that. You will get the chance to increase your knowledge and develop your expertise in an omnichannel suite of products!Our technology automates data collection from across the web so that marketing, merchandising, sales, and analytics teams are empowered with live data to make better-informed decisions around pricing, product assortment, and promotional activity.As an Engagement Coordinator, you will be responsible for the success of our client’s campaign delivery, ensuring we provide actionable insights to the leaders of the FMCG and Retail industry.You will be one of our ‘Data & Insights’ masters and will oversee making the Snooper data ‘talk’ to extract great learnings for our clients. You will collaborate directly with our Founders, guaranteeing you a steep learning curve. You will play a central role in our company, working hand in hand with the growth, community management and tech teams.Essential Functions:As part of your daily duties, you will oversee our clients’ campaigns from start to end, including:Translating client needs into Snooper ‘missions’ in a way that optimises the data collection process (speed and accuracy)Managing our data validation process and perform data integrity analyses to maximise the quality of the insights delivered to our clients (very quickly you will be responsible to manage a team of data reviewers).Managing client interactions to collect input and provide updates along the life of their campaign.Building dashboards to translate real-time data collected by shoppers into actionable insights for our clients on the Snooper platform.Performing additional data analyses based on specific business needs to help our clients make the most of their data.Monitoring campaign progress and results and take appropriate actions to meet client deliverables and deadlines.Contributing to optimising our operational processes to support the company growth by developing new tools and ways to automate our product.Working in close relationship with our product and IT team to build the tools that will support our growth.IMPORTANT: Although this position requires strong analytical skills, this is not a position of IT Business Analyst. Do not apply if you expect to perform data analysis on IT systems.QualificationsMinimum requirements:Bachelor of Business Administration or related area.Extra (not mandatory):Master of Business Administration or related area.1 or 2 years of professional experienceFMCG or Consulting experience.Who you are:Excellent business sense and strong analytical skill set to build actionable dashboards and help our clients extract the best insights from the data collected by our Snoopers.Good understanding of KPIs driving sales in the FMCG industryGood level in Excel and PowerPointSQL experience is a plus.Experience with Tableau or other Business Intelligence tools is a plus.Excellent client management skills.Very well structured, organized and ability to multitask as you will be responsible for multiple client campaigns running in parallel.Very good communication skills.Creative thinking to translate business problems into quick and easy missions for everyday shoppers.Great sense of ownership, personal drive, and autonomy.Caring deeply about people, team, and culture.Additional InformationOther Duties - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.EEO STATEMENT - Wiser Solutions, Inc. is an Equal Opportunity Employer and prohibits Discrimination, Harassment, and Retaliation of any kind. Wiser Solutions, Inc. is committed to the principle of equal employment opportunity for all employees and applicants, providing a work environment free of discrimination, harassment, and retaliation. All employment decisions at Wiser Solutions, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, family or parental status, disability, genetics, age, sexual orientation, veteran status, or any other status protected by the state, federal, or local law. Wiser Solutions, Inc. will not tolerate discrimination, harassment, or retaliation based on any of these characteristics.