Address- Coordinate and Support the Strategic Broker and Industry Managers
- 12 months Fixed term opportunity, Kent St, CBD or Parramatta Sydney
- Salary $93,295 + super + benefits & hybrid working environment
About the Role
The purpose of this role includes coordinating broker and industry events handling relevant requests, and directly engaging with small to medium brokers and industry associations.
Benefits
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- icare day - access to an extra day's leave
- Comprehensive learning and development support aligned to icare's Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program
Duties
It's an exciting time at icare where no two days are the same; as a Client Engagement Coordinator you will:
- Provide operational support for administrative activities, adjusting workflow as needed
- Support Broker and Industry Managers in meeting timeframes and deliverables
- Coordinate meetings, handle logistics, and manage action items from discussions
- Organize industry/broker events, including webinars, presentations, and in-person activities
- Manage team expenses, coordinate travel, and assist with data insights and benchmark reports
- Prepare formal reports for internal and external stakeholders
- Collaborate with industry associations to promote continuous learning and event attendance
- Build relationships with small to medium brokers and industry associations
- Utilize Salesforce for capturing complaints, feedback, and meeting notes
- Ensure CSAT scores align with KPIs
Skills & Experience
- Workers' compensation experience required
- Competency with Microsoft office specifically Excel & Powerpoint
- Relationship management & Event management
- Showcased strong administrative skills
- Analysed complex issues and applied strategic problem-solving
- Highly motivated and engaging individual with exceptional stakeholder management skills; listens, consults, and collaborates closely with stakeholders
- Contributes to a positive team culture
- Able to work efficiently under time constraints
- Capable of collaborating with multiple internal and external stakeholders Top of Form
Culture
We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people's development so the people of NSW can thrive.
About the Company
We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- icare operates a direct sourcing model so no agency introductions will be accepted
- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.
Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.
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