Address Coordinate and Support the Strategic Broker and Industry Managers
12 months Fixed term opportunity, Kent St, CBD or Parramatta Sydney
Salary $93,295 + super + benefits & hybrid working environment
About the Role
The purpose of this role includes coordinating broker and industry events handling relevant requests, and directly engaging with small to medium brokers and industry associations.
Benefits
A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
17.5% annual leave loading
icare day – access to an extra day’s leave
Comprehensive learning and development support aligned to icare’s Core Capabilities.
Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
Access to our Employee Assistance Program
Duties
It’s an exciting time at icare where no two days are the same; as a Client Engagement Coordinator you will:
Provide operational support for administrative activities, adjusting workflow as needed
Support Broker and Industry Managers in meeting timeframes and deliverables
Coordinate meetings, handle logistics, and manage action items from discussions
Organize industry/broker events, including webinars, presentations, and in-person activities
Manage team expenses, coordinate travel, and assist with data insights and benchmark reports
Prepare formal reports for internal and external stakeholders
Collaborate with industry associations to promote continuous learning and event attendance
Build relationships with small to medium brokers and industry associations
Utilize Salesforce for capturing complaints, feedback, and meeting notes
Ensure CSAT scores align with KPIs
Skills & Experience
Workers’ compensation experience required
Competency with Microsoft office specifically Excel & Powerpoint
Relationship management & Event management
Showcased strong administrative skills
Analysed complex issues and applied strategic problem-solving
Highly motivated and engaging individual with exceptional stakeholder management skills; listens, consults, and collaborates closely with stakeholders
Contributes to a positive team culture
Able to work efficiently under time constraints
Capable of collaborating with multiple internal and external stakeholders Top of Form
Culture
We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.
About the Company
We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
For more information about icare visit our website
icare operates a direct sourcing model so no agency introductions will be accepted
We are a Circle Back Initiative Employer – we commit to respond to every applicant
A talent pool may be created through this recruitment process.
Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.
