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Salary- Employment Type: Full Time - Permanent.
- Position Classification: Health Manager Level 3.
- Remuneration: Commencing salary from $122,850 – $139,559 per annum plus 11% superannuation and annual leave loading.
- Hours Per Week: 38 hour working week within a flexible WFH model.
- Location: Chatswood, St Leonards or Charlestown.
- Requisition ID: REQ483387
- Applications Close: Thursday, 25th April, 2024.
Join the team driving the digital transformation of Australia’s largest public health system
About us
Working at eHealth NSW is more than a job. Every day, we set out to design, build and innovate world class digital solutions that will transform how healthcare is delivered to patients across NSW. It’s a genuine opportunity to join a team of technology professionals, health partners, industry leaders and academia to develop solutions that help save and improve people’s lives.
Our people are at the heart of who we are. We are committed to a workforce that reflects the communities we serve and actively seek to recruit people from diverse backgrounds to build a supportive and inclusive workplace where our people can gain a sense of belonging, value and opportunity.
Come work with us
We have an exciting opportunity in our Engagement Team, Demand Delivery for an Engagement Manager.
The Engagement Team, Demand Delivery is of strategic importance to the delivery of services by eHealth NSW in that it enables an efficient process for the investigation, costing and development of Statement of Works (SoW) for technical demands and contributes to a positive customer experience across internal and external eHealth NSW partners.
The team works collaboratively with our Customer Account Managers who are the interface with eHealth NSW partners, to raise demands, which are of a technical nature or require professional services to deliver technical projects. We are flexible in the way we work, the majority performed remotely with regular interactions over MS Teams and face-to-face in Chatswood.
The role is responsible for investigating provide advice and undertaking engagement activities to provide a project proposal that meets the client's requirements. A key part of the role is to manage issues that come up through the course of the demand development phase and working with internal and external stakeholders to ensure that customer relationships are managed effectively.
What you will do
As an integral member of the Engagement Team, Demand Delivery you will:
Lead the development of proposals, business cases or appropriate responses to the customer requirements.
Engage with the customer to understand requirements and liaise with project and technical teams in relation to services that can be offered to meet the customer requirements.
Manage the end-to-end proposal and engagement process to ensure clear and quality project deliverables.
Engage with the relevant teams to identify how eHealth solutions can support the business requirements of the customer, advising and communicating to the stakeholders.
Develop Organisational Change Management plans in order to interact and communicate to develop demand requirements to assist in end to end development and delivery of proposal.
About you
We are seeking motivated and committed individuals who have:
Demonstrated stakeholder management experience in the translation of business objectives into technology solutions, analysing and interpreting complex information from numerous sources.
Experience in the development of business cases, viability papers and proposals, in medium to large organisations, dealing with challenges creatively and achieving business focussed solutions.
Highly developed interpersonal, problem solving and negotiation skills including experience collaborating, with key stakeholders to influence and achieve optimal business outcomes with a proven capacity to prioritise and multitask.
If this sounds like you and you’re looking for a rewarding new opportunity, we would love to hear from you.
Benefits of working for eHealth NSW
We support our people with great benefits so they can support the patients and staff of NSW Health. These include:
- Flexible work options
- Skills and leadership development training programs
- Salary Packaging
- Health and wellbeing programs
Valuing diversity and inclusion
eHealth NSW is committed to providing a working environment that embraces and values diversity and inclusion. We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, people with disability and LGBTIQ+, for all advertised positions and have strategies in place to support you.
How to apply
To start your application, click the APPLY FOR JOB button at the top.
To apply for this role, please submit an online application and attach your resume (up to 5 pages) along with responses in the online questionnaire which describe how your capabilities, knowledge and experience make you the best person for this role.
What is the one of the most interesting piece of work you have delivered in the context of developing demands for technology or professional services. Describe what you delivered and why it is interesting to you.
Applications Close: Thursday, 25th April, 2024.
A talent pool may be created from this recruitment process to fill permanent or temporary vacancies within the next 18 months.
All NSW Health workers are required to have completed a primary course (2 doses) of a Therapeutic Goods Administration (TGA) approved or recognised COVID-19 vaccine (except for the Janssen COVID-19 vaccine which is approved by the TGA as a single dose primary course). New applicants must have completed the vaccination course prior to commencement with NSW Health, or provide an Australian Immunisation Register (AIR) Immunisation History Statement certifying the worker cannot have any approved COVID-19 vaccines available in NSW. A NSW Health agency may require further information about the medical contraindication (including but not limited to an Immunisation Medical Exemption form-IM011 form). Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations.
To be eligible for this role, you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
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