Engagement Manager (Sda)

 
Ability Housing is an NDIS registered Specialist Disability Accommodation (SDA) provider, located in Subiaco. Our passion is to optimise the abilities of the people we work for. Our purpose is to build extraordinary homes to support people living with complex disabilities to catch their dreams, embrace community living and enjoy choice and control in their daily lives. We live by our Principles of "Embracing Inclusion" remarkable outcomes and righteous practices. 

At AH, we recruit staff based on their strengths, passions and alignment with our culture and values. 

This role will work closely with individuals (and their support networks) in the community who have a goal to live more independently. We provide seamless guidance through the entire process from exploring SDA eligibility through to moving-in day and long thereafter. 

AH offer a truly innovative reward system to attract and retain the best talent to complement our agile team. Additionally, we offer flexibility for you to pursue a purposefully and professionally satisfying role and life balance. 

The Role 
 
This is a unique opportunity for a highly driven and passionate Engagement Manager- SDA. You will have experience in working with people living with complex disabilities and be passionate about delivering person-centred outcomes for these tenants.  Reporting to the Director and working closely with our Community Housing Manager you will be responsible for overseeing all aspects of the SDA customer journey. This is more than just making homes ‘fit’ - this role is about changing lives and housing people with disabilities in quality homes that are customized to individual needs, choices and aspirations. 

The position will need to develop and foster professional relationships, source and assess customers, partner with care providers and assist customers in the areas of SDA eligibility. 

This is rewarding role and will be supported by our skilled team-based environment and staff development commitment!

Responsibilities
 

• Ensure the pursuit of excellence in SDA customer service outcomes. 
• Maintain and build relationships with existing customers and key referrers such as Support Coordinators, Plan Managers, Allied Health Professionals and major rehabilitation settings. 
• Guide participants, families, and support coordinators in navigating the SDA process through the NDIS
• Provide SDA information & discuss eligibility criteria with people from a range of different perspectives, needs and backgrounds
• Facilitate in-depth face-to-face interviews with all key stakeholders including clients and their support network, sometimes asking difficult questions
• Undertake compatibility matching for participants moving into share housing
• Promote business to potential clients, support providers & the wider community
• Assist in compliance and administration tasks to support best practices and satisfy regulatory related requirements
• Develop expert understanding in the area of SDA & NDIS and impart knowledge to direct and indirect customers – B2B and B2C
• Contribute to the business strategy by drawing on industry experience & networks

The Person 

Ability Housing is seeking a passionate, enthusiastic, resilient professional team player to lead their tenancy team. You will be able to have some difficult conversations and celebrate some fantastic outcomes.
 

Degree in an Allied Health field  (OT, PT, Psych, RN, SW) or Experienced Specialist Support Coordinator

• At least 2 years of relevant experience
• Excellent communication skills
• Fine-tuned presentation, report reviewing and time management skills
• Solid computer literacy 
• Knowledge of the NDIS 
• Lived experience 

If you have passion and want to work with a Company with a mission to partner with people living with complex disabilities and desiring specialised disability accommodation apply now with your full CV!
 

The successful candidate will require an NDIS check.