Enquiries Officer

This opportunity is for you, if you would enjoy:

• Contributing to strengthening Victoria's integrity system.
• Supporting the system to hold the public sector to account, and you:
• have a passion for integrity and oversight and want to make a positive difference
• enjoy being part of a small, expert organisation that strives for the highest standards.

The position requires demonstrated experience in complex front-line response/enquiries management in a government or law enforcement context and the ability to communicate effectively and sensitively with a diversity of people including vulnerable members of the community. Expertise with case management systems is highly desirable and experience working in a State or Commonwealth Government jurisdiction would be well regarded. 

If this interests you and you are looking for a full-time or a part-time opportunity where you work at least three days per week, please apply. 

Job Overview 

As part of the Complaints team and reporting to the Manager, Complaints, the Enquiries Officer is a vital front-line, first point of contact and is responsible for receiving and responding to the numerous enquiries received by the VI. This involves triaging enquiries and providing information about the role of the VI, updating the VI's case management system, and managing correspondence in the complaints team mailbox. The Enquiries Officer also provides administrative and operational support to the broader complaints team as required to meet the performance objectives of the VI's complaints handling framework and the VI's broader strategic objectives. 

The level of flexibility with working arrangements for this position is constrained due to operational requirements which necessitate onsite presence. 

For more information regarding this position, please see the attached position description. 

How to apply 

Please click the "Apply now" button on this advertisement and ensure that your application includes the following to be given full consideration:

1. resume 

1. covering letter outlining your interest in the position and  

1. succinct response to the Key Selection Criteria of no more than two pages in total. 

Closing date for applications is 11.59pm, Monday 11 March 2024.