Enrolment Officer

Creating a brighter future for life in the Tropics and beyond, through education and research that makes a difference locally, and globally, James Cook University (JCU) now have exciting opportunities for Enrolment Officers to join our team in the Student Services Directorate. 

• Full-time and continuing position
• HEWL 5: $72,059 - $81,732 per annum (3.25% increase in July) plus up to 17% superannuation
• Based at the Townsville Bebegu Yumba campus. As the roles are delivering face-to-face services on campus, candidates must be based in Townsville to undertake the role (remote working options not offered). 

Delivering high-quality and accurate enrolment advisory services to students and staff regarding academic programs, mobility, enrolment and progression matters at JCU, you’ll work collaboratively with the Colleges and the Academy to ensure an integrated, responsive and student focused service. Contributing to a high performing culture within the Academic Administration and Enrolment team, you’ll provide timely and efficient administration of student enrolment processes and operational support whilst exercising superior attention to detail to maintain the integrity of student enrolment records, ensuring confidentiality and compliance. You will also have the opportunity to participate in events such as orientation, open days, enrolment advisory activities and career markets.

To succeed in this fast-paced role, you’ll bring a strong customer service background with skills in managing high numbers of inquiries, providing information and advice whilst exercising confidentiality and discretion with complex matters, preferably within a Higher Education setting. You demonstrate an ability to interpret and apply legislation, policies, procedures and processes, and acquire knowledge to inform others. Proficient in a range of computer software programs including the Microsoft Office suite with high attention to detail, you have strong organisational and problem-solving skills with the ability to manage your own workflow and prioritise to ensure deadlines are met in a high-volume work environment. You also bring excellent communication skills with experience in dealing with people from a variety of backgrounds.

JCU offers a culturally diverse working environment with opportunities for professional and personal growth. Employee wellbeing is at the core of our values, and we support our people through the provision of flexible working conditions and many other exclusive benefits including;

• A generous superannuation scheme with up to 17% employer contributions with UniSuper
• 5 weeks of annual recreation leave
• 15 days of paid sick/personal/carers leave per year
• Flexible working options
• Attractive options for salary packaging
• Fitness Passport
• Employee Assistance Program
• Ongoing professional development support
• Staff study assistance
• Access to online media subscriptions
• Corporate discount on health insurance premiums
• Well-equipped campus facilities including medical, gym, childcare and cafes.

If you are an experienced administrative professional looking to advance your career with our world-leading University, please visit the Careers at JCU website and apply today. Vacancy reference 18951 – applications close on 18 June at 11:59 PM AEST.