Erp Support Officer

AMA Group is the leader in collision repair, with the biggest network of facilities across Australia and New Zealand, supported by Australia’s leading distributor of vehicle parts and accessories. Our Team provides repairs for light to high-severity collisions — on everything from small private vehicles and prestige cars to commercial trucks and buses. With around 3,500 people across approximately 150 locations, we deliver outstanding customer service and get over 300,000 people and businesses back on the road every year. With AMA Group, you can go anywhere.

We have an exciting opportunity for an ERP Support Officer to join join the team at Rowville, VIC.

The principal purpose of the role is to provide level 1/2 Application Support role to support Dynamics 365BC, Oracle Netsuite, iBodyshop, and Pinnacle applications. This is a Junior level position and will involve IT admin work as well as helpdesk / troubleshooting support. 

You will work closely with the business to understand the use of business applications, and how best to improve operation or system process to improve efficiency, accuracy, or cost.

Responsibilities 

• Troubleshooting and problem solving across the AMA Groups business applications, ERP’s and HR systems
• Manage the triage, prioritization, and allocation of support tickets, gradually taking on more responsibility as you gain experience and exposure to business processes and technical problem-solving.
• Maintaining and monitoring ERP and websites.
• Ability to understand overall warehousing and order to cash processes and provide user support.
• Logging issues with vendor and service providers for application related bugs and issues.
•  Assist in documenting solutions and creating knowledge base articles to facilitate self-service support for common issues.

Skills and Experience

• 1 - 3 years’ experience providing technical support and the ability to demonstrate that.
• Experience with any ERP systems, or SQL knowledge is preferable. Knowledge of Netsuite, Microsoft D365 BC, iBody or Pinnacle is advantageous
• Commitment, initiative and the ability to work autonomously or as part of a team.
• Strong empathy towards users and an ability to communicate effectively with individuals possessing varying levels of IT proficiency.
• Demonstrated curiosity and eagerness to learn about business processes and technical problem-solving.
• Ability to adapt and learn quickly in a dynamic support environment.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and a commitment to delivering high-quality support services.
• Ability to work collaboratively within a team and independently when required.

We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.

AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.

No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW.