Estate Services Operations Coordinator

Attorney-General's Department
Job reference: 585241
Location: 5000 - ADELAIDE
Job status: Ongoing
Eligibility: Open to EveryoneClassification: ASO7
Salary Range: $106,512 - $115,137
Duration: Ongoing
Vacancy Type: Full Time
Number of Positions Available: 1
Closing Date: 11:30pm, Wednesday 3rd April 2024About the OpportunityAs Operations Coordinator, you will ensure effective operational management of the Estate Services branch and be responsible for driving high levels of customer service both externally and within the business while motivating and leading a team to help deliver a high level of customer service.You will analyse branch activity and compliance reports to identify actions to drive high levels of customer service, both to internal and external customers and you will be required to support the planning and implementing of approved change and improvement activities within the branch.You will be required to oversee the development of a branch workforce management plan, that includes recruitment, deployment, on-boarding, rostering, training, salary budgeting and leave management, which will maintain an optimal workforce that is well equipped and available to support the needs of our customers and colleagues. In addition, you will oversee and lead the branches complaint handling process, oversee the branches telephony system and responsiveness, plan and co-ordinate interventions to manage key work activities and review policy and procedures within the branch.Importantly you will be able to contribute positively to a vibrant and cohesive culture within the branch. This role will enable you to showcase your outstanding leadership and customer service skills within a dynamic team that takes pride in customer service delivery.About YouYou are a strategic leader with demonstrated experience and a passion to always deliver a high level of customer service. You actively seek opportunities for continuous improvement and have exceptional problem-solving and complaint handling skills. You enjoy the opportunity to positively influence the culture of your team and are keen to share knowledge and experience in the mentoring, training, and development of your team members. You have exceptional stakeholder engagement skills with the ability to form and maintain positive working relationships. You have excellent written and verbal communication skills and experience and would like to contribute to business improvement by identifying operational efficiencies. We encourage you to apply if you:

• Have passion to deliver a high standard of customer service
• Aspire to drive a positive culture within the workplace
• Want to create an inspiring team environment with an open communication culture
• Recognise high performance and reward accomplishments
• Enjoy problem solving, data analysis and have a strategic mindset
• Have demonstrated experience in managing and leading a team
• Are a team player, with a positive attitude and collaborative approach
• You care about what you do, and how you do it
• You enjoy delivering quality results and being accountable for the work that you do

About the BusinessThe Office of the Public Trustee (Public Trustee) is a business unit of the Attorney-General’s Department. The Public Trustee was established in 1881 and is constituted under the provisions of the Public Trustee Act 1995.The Public Trustee plays a key role in managing the personal, legal, and financial affairs of those people in the community who lack the capacity to manage their own affairs. The Public Trustee also provides eligible South Australians with access to Will making services, powers of attorney preparation and deceased estate and trust administration.The Public Trustee is located in a prime CBD location, with offices looking out over Victoria Square. With convenient access to public transport and proximity to the central market, working at the Public Trustee provides an enjoyable work location which supports an active and balanced lifestyle. For more information about the Attorney-General’s Department and also The Public Trustee please visit and .Special Conditions for EmploymentEmployment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.

• Employment-related Screening Check required.
• Some out of hours work may be required.
• The South Australian public sector promotes diversity and flexible ways of working, including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

Additional NotesYou will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (2 pages) after you have answered the questions via the link below. For more information please download the Job Application Pack and Job and Person Specifications.For further information about this exciting opportunity that is not covered by this website please contact Keith Sinkinson, Manager Estate Services on (08) 8226 9208 or .Click Apply and follow the prompts to submit your application.The Attorney-General’s Department values workplace diversity and is committed to providing a supportive, inclusive and respectful work environment.Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application via the contact above or our website .Applications close: 03/04/2024 11:30 PMAttachments:
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-Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.