AddressSupportive environment; we will assist you to reach your potentialFull Time position - Staff DiscountsRowville location with modern office and free parking
About Us
With 100 years operational experience, GPC Asia Pacific is the largest automotive aftermarket parts supplier in Australia and New Zealand, supported by Genuine Parts Company in North America, owner of the NAPA parts distribution business.
With 6,000 employees, GPC Asia Pacific operates a number of portfolio businesses in the automotive parts market, with the most well-known being Repco, NAPA, Ashdown-Ingram, Motospecs and McLeod Accessories.
About the role
A rare opportunity exits to join the GPC Asia Pacific Business Systems team in the EUC Support Specialist role at our Rowville Support Office.
The purpose of the role is to ensure that IT Technology within the organisation is supported by a support specialist that can own and deliver a high level of service/solutions to all stakeholders in a timely and effective manner whilst managing conflicting priorities and ensuring stakeholder satisfaction.
This is a hands-on role that requires a self-starter that can work autonomously and deliver on GPC values on each occasion.
As an onsite team member located in Rowville, you will be required to manage duties between supporting executives and the business team located within the Rowville support office, supporting the broader business in ensuring the availability of service to the GPC Asia Pacific network of stores, warehouse and offices over 500+ locations in Australia, New Zealand and China.
The ideal candidate must be passionate about I.T, provide exceptional customer service and be able to work across technology boundaries to support our business and delivery on Service level Agreements.
All applicants must hold New Zealand or Australian citizenship.
Key Responsibility Areas (KRA)
- Manage a high level of engagement with technical operation leads located in Australia
- Coordinated execution of projects task with support of Technical Leads and Project Managers
- Deliver weekly updates to EUC Manager on support provided and progress
- Ensure support office I.T services are well maintained and operational
- Provide priority assistance for on-site support at Rowville Support Office
- Manage IT Asset within the business and ensure compliance with standards
- Maintaining at all-times a strong focus on effective delivery of service to variable business units
Role Requirements
- Graduate diploma in Information Technology or equivalent
- 5+ years' experience working in an IT Support Role with multiple disciplines
- Proficient in time & priority management
- Skilled in the use of Service Now for IT Service Management
- Expert knowledge in Active Directory (Users, Groups, Policy)
- Proficient in application patching and deployment via SCCM & Intune
- Extensive experience in 0365 service management (Email, Teams & Office Apps)
- Excellent knowledge of windows 10 Operating system & corporate applications
- Expert in creation of Knowledge base articles & keeping documentation
Some of the reasons we love working at GPC
- Part of a global organisation
- Successful, stable, growing business
- Support iconic and emerging Australian brands: Repco, NAPA, AMX, Sparesbox and more
- Attractive product discounts across all GPC AP businesses
- Strong rewards & recognition programs
- Access to GPC's exciting employee platform MOVE, unlocking amazing discounts at top retailers, business announcements, e-cards and our employee recognition program, plus so much more!
- A supportive team environment, where we work with supremely talented people
- Employee Assistance Program for team members and their families
- Strong values-based foundations
- Innovation and forward moving are a reality
Apply Now
To make an application, please click the 'Apply Now' button below.
Please note only short-listed candidates will be contacted.
Type: Permanent Full-Time
Category: I.T./Business Systems
Reference ID: AU2217MS003903
Date Posted: 13/03/2024
