AddressAt Cliftons, we’re more than just venues for corporate events and training. We’re the one-stop provider for all things collaboration! Whether face-to-face in our contemporary venues, virtually via our seamless event technologies or a hybrid of the two, we deliver remarkable corporate event experiences. With the latest technologies, fast internet and incredible venue services, we make seamless global event delivery effortless.
About the Role
Located in the heart of the CBD, you will be part of the customer enablement team in the day-to-day coordination of event logistics up until event day. Our events delivery business is diverse and tailored to our clients – from corporate training to planning days, team-building events, exams and corporate cocktail parties. No two days are the same!
Your previous experience will ensure the highest levels of event coordination, customer service and general presentation are delivered.
On a day-to-day level, you will:
- Gather event booking requirements from the client’s representative through email or phone and accurately input the information into the CRM
- Source and liaise with external partner venues & suppliers and ensure collaborative communication with stakeholders across the business for smooth event coordination
- Manage incoming client inquiries and convert them into confirmed bookings
- Identify and specify client needs and provide solutions
- Cross-sell and upsell Cliftons delivery services and venue services through follow-up opportunities in the event coordination phase
- Ensure appropriate customer service procedures and standards are carried out
About You
We welcome applications from people of all backgrounds. Ideally, you'll have previous experience in either corporate events, logistics, and customer service.
In addition, you will:
- Have high-level administration and event coordination skills
- Possess outstanding customer service skills
- Display excellent communication and interpersonal skills
- Have proven experience in multi-tasking and exceptional organisation skills to successfully manage multiple events or clients simultaneously
- Be proactive with solution-focused problem-solving abilities
- Thrive in a fast-paced and multi-faceted environment
- Remain calm under pressure, and able to make intelligent and effective decisions
Why Join Us?
Recently named one of Australia / NZ's Best Places to Work, we are a progressive company that welcomes input from our team at all levels.
Our 380 team members are the key ingredient in creating our inclusive workplace and remarkable experiences for our customers and each other. We do this through our FLIPIT values – Fun, Leadership, Integrity, Passion, Innovation, Teamwork.
Benefits of working here include: work flexibility (including a paid break before you start & Me Days) an approachable and super-friendly management team, regular celebrations and company events, ongoing learning, the opportunity for career growth and great discounts to make your pay go further!
To apply
If you're ready to take the next step, we'd love to hear from you. Please apply now with a cover letter & CV outlining why you are a great fit for this position.
The safety and wellbeing of our people is a priority for us which is why Cliftons has introduced a requirement for all team members to be vaccinated against COVID-19.
