Event Operations Manager

Company Description
Most people have goals and dreams of what they want to do and where they want to be in life. At Mercure Sydney, we have created a culture that provides you with the ability to aspire to great things and develop into the person you want to be. From our passionate and professional team to our training and development culture, we are dedicated to providing our staff with an exciting work environment.
We are a large hotel with 517 rooms and have just finished being refurbished. Mercure Sydney is looking for an experienced Event Operations Manager to lead our team of event professionals. We are looking for someone with the passion and vision to deliver industry leading events and consistently seek excellence.
Our 10 versatile function rooms are ideally suited to hosting everything from small meetings and seminars to large conferences, events and exhibitions. Our spaces vary in size and configuration to accommodate anywhere from 8 to 400 delegates and also feature an outdoor terrace with city views and a spacious pre-function area.
Job Description

• Be an integral part of the Food & Beverage Management team, responsible for our 60+ unique and dynamic team members
• Ensure that your team have the skills, equipment and resources needed to consistently deliver seamless events
• Supervise and support the events team in their daily tasks, while teaching and sharing your knowledge and passion
• Liaise with clients, kitchen, sales and operations teams to ensure that all events go off without a hitch
• Wow our event clients and guests – always go the extra mile to ensure we deliver fantastic events, memorable for all the right reasons
• Maintain and improve service standards to ensure a consistent and outstanding experience for all of our guests and clients
• Recruit, manage, train, develop and inspire your team of hospitality superstars
• Solve any problems as they arise, ensuring that clients are satisfied with your actions and that all other stakeholders are considered in your decisions
• Inspire change – always look for ways to improve what we do and implement creative solutions

Qualifications

• You have a minimum of 2 years of relevant leadership experience in Food & Beverage operations
• You are a role model for the team to look up to, who will lead and motivate them to be their best
• You have excellent communication skills, both written and verbal, and a strong focus on guest satisfaction
• You are calm under pressure and capable of prioritizing multiple tasks at a time
• You are not afraid to roll up your sleeves and get involved, to ensure that all tasks are completed to the best possible standard
• You have excellent attention to detail – you notice the little things and always take the time to ensure that everything is done properly
• You have fantastic time management skills and understand that organization and efficiency are essential to your success
• You are available to work various shifts (including some nights and weekends, as required by the operation)
• You hold a current RSA & RCG

Additional Information

• Hotel and dining discounts worldwide, across the Accor network
• Attractive food & beverage discounts in-house
• Discounted on-site parking
• Central location - located close to all major forms of public transport
• Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun
• Access to Accor training programs and career opportunities using industry-leading platforms
• Free 24 Hour access to our Employee Assistance Program

At Mercure Sydney, everything we do is from the heart – we obsess over making our guests happy, we show grit and determination, working together to get the job done, we celebrate each other’s unique-ness and always go the extra mile to make someone’s day.
If this sounds like you – apply now and join our friendly team.