AddressEVENTS OPERATIONS MANAGER
Are you our next rising star?
Join our team as the Events Operations Manager at The Star Brisbane.
The Star Brisbane, positioned at the heart of the new Queen’s Wharf Brisbane precinct, will be Australia’s newest entertainment and leisure destination. Commencing a staged opening in 2024, The Star Brisbane will bring a range of unique entertainment options, world class hotels, dining, bars, luxury retail, gaming and a state-of-the-art Event Centre, transforming how people will play, shop and socialise in the river city.
The Events Operations Manager, reporting to the Director of Events offers a unique opportunity to take ownership of the delivery and logistics of our events. You will oversee the execution of conferences and exhibitions, delivering exceptional client and guest experiences, all whilst leading a large team.
This is a fantastic opportunity where you can put your skills and knowledge to the test to deliver a thrilling new era for events in Brisbane!
A few of your responsibilities
- Analysing profit and loss information which includes sales, costs, labour cost to provide efficient improvements
- Assist the Event Planning Manager with the guest experience and business operations
- Collaborate with event planners to implement event strategy, ideas, and enhancements to benefit the guest’s experience
- Verify that all information presented on Event Orders is operationally sound, escalating any inconsistencies in floor plans, logistics or delivery
- Lead and support the Assistant Managers, on workforce planning including recruitment, training, and development
What we will be looking for
- Extensive leadership experience in a high-volume event/conference centre with the ability to quickly resolve issues as they arise
- Experience with planning and resourcing people and products, performance management, controlling labour costs and operating expenses
- Strong knowledge of all event operations from event servicing to logistics general duties while ensuring that the team remain compliant with all WHS and RSA policies and procedures
- Demonstrated ability in developing productive relationships and managing and driving change
- Knowledge of hospitality software including Microsoft Office, Opera and Delphi preferred
About you
With your exceptional attention to detail and event operations background, you will take pride in ensuring an unforgettable experience for our guests. Your ability to work collaboratively with a large and diverse team will set our Events Team up for success.
You will have extensive leadership experience within a high-volume event centre or hospitality venue with the ability to understand the demands and complexities of the events industry. You will have demonstrated the ability to plan controlled labour costs and operating expenses and have a good understanding of hospitality software such as Opera and Delphi.
Your role will be pivotal in shaping the success of our events and hospitality operations at the Star Brisbane. Join us in making a difference.
What can we offer you????
• Complimentary buffet meal on every shift
• Uniform laundered and ready for you daily on property
• Discounted parking available in the city??
• Up to 30% Discounts across award winning restaurants and accommodation
• Career development, training, and courses via The Star Academy – limitless career opportunities?
• An organisation that values diversity, teamwork and bringing your best self?
• Lifestyle discounts including gym memberships, retail discounts and laundry services?
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
About us
The $3.6 billion Queen’s Wharf Brisbane development is being delivered by Destination Brisbane Consortium – a joint venture led by The Star Entertainment Group alongside its partners. When complete, Queen’s Wharf Brisbane will deliver four new luxury hotels, more than 50 new food and beverage experiences, significant luxury retail, the restoration of nine heritage buildings and around 1,500 residential apartments.
Our culture
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.
The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.
It is an exciting time for The Star Entertainment Group as we get ready to start our journey to The Star Brisbane.
It's your move!
