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SalaryHome to over 1,000 talented and passionate individuals, Informa Connect is a global business which delivers world-class live events and outstanding digital content to markets across 30 countries. From Biotech and Pharma to pop culture, we connect hard and fast with businesses to create exciting on-demand experiences who expect the very best.
It's fast-paced and freedom-focused. Which means you'll have the space to bring ideas to life and see the impact of your hard work in real time. If you're looking to make a difference, you'll find the support you need at Informa Connect - our community works together to deliver amazing results and will celebrate in your individual success. Move forward, move fast.
Job Description
Team Management (10%)
- Recruiting - We will need to execute a varying number of events of varying sizes which will require the assistance of temporary staff. We will engage these people through temp staff agencies. It will be your responsibility to ensure that the selected staff will have the capabilities to run our events.
- Training & Onboarding - You will be able to adopt, learn and train others to follow our standard operating procedures
- Operate as the lead for all Learning Events (both virtual and in-person)
- Manage an event schedule, and work with partners and internal teams to ensure that sufficient time and resource is allocated to each event
- Liaise with Informa clients, consultants and speakers, virtual coordinators and Informa Client Managers as required
- Create, customise and configure virtual event registration links, invitations and reminders
- Upload content and create custom virtual meeting layouts and event flows
- Liaise with printers, travel partners, venues and flight agencies
- Support the development of materials such as Best Practices, FAQs, and training slides to support virtual event execution
- Support Client Managers and Clients in identifying and recommending appropriate platforms and features to use for different types of events, such as meetings, webinars, pre-recorded webinars, workshops, training, breakout rooms, whiteboard, Q&A, polls, etc.
- Manage communications with trainers, presenters and virtual coordinators to ensure they have the correct information, equipment (mic, camera, Wi-Fi, background) and specific event info like links, logins, formats and calendar reminders
- Schedule and execute rehearsals in advance of live events to ensure all parties are adequately prepared
- Assist as the virtual event host and/or moderator during rehearsals and/or live events, on an as needs basis
- Offer assistance and guidance with any attendee connection issues, as well as basic technical support during an event
- Generate and download reports: registrations, attendance, polling responses, and Q&A
- Process, upload and retrieve webinar recordings
- Research and stay on top of trends and new tools in the virtual event space
- Basic editing skills (videos, voice notes) or working with suppliers to deliver
- Some sales support - case studies, feedback reports, course promotion support
Qualifications
- 2+ years professional experience in an event / customer / learning / training operations capacity
- Knowledge and understanding around customer and Event Operations
- Proficient in MS Office programmes
- A calming presence with the ability to coolly trouble shoot issues during a live events
- Ability to stay focused, energized, calm, collected and organized while managing multiple projects
- Experience of using virtual platforms such as Microsoft Teams, Zoom, WebEx, AdobeConnect, GoToTraining etc. (Moodle or any LMS platform is a huge plus)
- Detail-oriented, tactile communicator, extremely organized - you love a process!
- Most important - a great team member, always willing to help where possible, always looking to improve and innovate, you take pride in outcomes and come to work with a smile on your face
Just as no two days are the same, at Informa Connect we recognise that no two people are the same, putting diversity and inclusivity at the heart of what we do. This doesn't happen by chance. We actively work to create a shared culture. It's a place where individuals bring their own experience and insights to discover new opportunities and build a varied career. We want you to thrive as part of a fantastic community. We champion you.
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law. This role may also be available on a flexible working or part time basis - please ask the Talent Acquisition team for more information.
