Executive Branch Manager, Client Services Full-time Executive

An exciting opportunity exists to lead the Executive functions of Client Services, Housing Assistance in accordance with the priorities of the ACT Government and the ACT Public Service values and behaviours.

Housing Assistance is committed to excellence and the highest ethical standards in dealing with clients and other stakeholders. The principles most highly valued by the organisation are problem solving, empathy, teamwork, professionalism, and leadership. Housing Assistance provides public housing and rental assistance to clients and aims to be an innovative and effective social housing provider, responsive to the needs of its clients.

The role of Executive Branch Manager, Client Services is responsible for the tenant lifecycle from application, assessment, allocation, intake, tenancy and transition/exit from housing. The Executive Branch Manager, Client Services will lead the gateway, tenancy and quality and business improvement functions.

The role works closely with Executive Branch Housing & Homelessness Policy and Executive Branch Manager Infrastructure and Contracts to ensure current client needs are met and emerging needs are identified and appropriately provisioned and considered in strategy and asset portfolio planning.

To be successful in this role you will be an exceptional professional who has excellent senior executive leadership experience and strong, proven collaboration and problem-solving capabilities. You will have outstanding customer service ethic and well-established experience in management, community sector reform and development, and business and project planning. We are seeking someone innovative and energetic with a heart for the vulnerable members in our community.

Contract: The successful applicant will be engaged under a performance-based long-term contract for a period of up to five years. Prospective applicants should be aware that long-term engagements are tabled in the ACT Legislative Assembly.

Remuneration: The position attracts a remuneration package ranging from $274,784 - $285,773 depending on current superannuation arrangements of the successful applicant. This includes a cash component of $244,201.

How to apply: Please submit no more than four pages addressing the capabilities within the position description, a current curriculum vitae and contact details of two referees.

Applications should be submitted via the Apply Now button below.

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