AddressAbout us:
CPM Australia, as part of CPM Group of Companies is a leading national field marketing agency representing a range of industry leading organisations in finance, insurance, automotive, consumer electronics, cloud-storage, utilities, FMCG, health & beauty, to just name a few! With over 40,000 interactions with customers per week, we achieve this by having more authentic conversations with customers than anyone else!
About the role:
Currently we have a FANTASTIC opportunity for an enthusiastic & hands on Learning & Development Consultant to jump into the hot seat and drive a crucial area of the business. Reporting to the Head of Capability and Compliance, you will be responsible for the training, developing and coaching of staff members on one of our leading Inbound Customer Care Teams within our contact centre.
About you:
We are looking for a strong candidate who is proactive & self-motivated with a genuine desire to assist others and invest in others’ ongoing Learning & Development. The ideal candidate will be passionate about making a difference.
The ideal candidate will possess:
- Learning & Development experience
- Certificate IV in Workplace Training & Assessment (highly preferred)
- Contact centre experience (preferred but not essential)
- Analytical and reporting skills to identify trends
- Ability to provide constructive feedback to Team Leaders and Management
- Experience in leading, motivating and inspiring teams (highly regarded)
- Highly developed verbal and written communication skills
- Ability to multi-task and work within specified time frames
What we offer:
- Full-time maximum term contract working Monday - Friday
- Working for one of Australia’s leading field marketing agencies
- Ongoing training and development programs (internal & external).
- Opportunities to move into other areas within the business both in Australia and globally.
- Option to work in a hybrid environment on completion of probationary period (to be negotiated with Management)
- Mates rates with corporate partners e.g. health insurance, retailers and more,
- Conveniently located minutes away from Westfield Knox shops, cafes, restaurants, etc
- Access to employee discounts at Westfield Knox shopping centre.
- Collaborative, innovative, and engaging culture.
- Friday afternoon social gatherings every week with weekly fresh fruit delivered, on-site coffee machine and pool table.
- Monthly STAR awards to recognise and reward employees for demonstrating CPM’s core values.
- Discounted onsite staff parking.
- 24/7 access to our Employee Assistance Program.
This is not an opportunity to be missed so APPLY ONLINE NOW!
Please note, only shortlisted candidates will be contacted.
