Executive Officer

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care.

The Commission is the national regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, resolve their complaints about aged care services, promote best practice service provision, and hold providers to account for their performance against the expected standards of care and other obligations. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

Vision

The Commission’s vision is for older Australians to trust and have confidence that aged care services protect and enhance their safety, health, well-being and quality of life.

Values

Our values define who we are, shape our culture and the behaviours, practices and mindset of our people. As an Australian public service agency, we share the values of the broader public service, including impartiality, commitment to service, accountability, respect and ethical behaviour. The priorities of safety, quality and informed consumer choice are at the heart of Australian aged care reform.

The Commission is committed to fostering a workplace culture that builds respect, fosters inclusiveness and promotes diversity.

About the position

Reporting to the Commissioner, the Executive Officer in the Office of the Commissioner will support the Commissioner to fulfil her statutory functions.

The primary function of the Executive Officer is to work closely with the Director and Executive Assistant in the Commissioner’s office, as a key member of this high performing team, to ensure that the Commissioner receives comprehensive, high quality, effective executive and administrative support.

Position Duties

• Provide and ensure the provision of comprehensive support to the Commissioner to assist her to fulfil all aspects of her statutory, leadership and management responsibilities
• Contribute to the efficient management of the Commissioner’s office, and mentor the Executive Assistant in the Office
• Work closely and effectively with members of the Executive Leadership Group, their Executive Officers and other direct reports
• Manage key external stakeholder relationships and stakeholder engagement
• Provide professional development for the Executive Assistants network across the Commission, ensuring effective communication, co-ordination and collaboration among all Executive Assistants
• Develop and produce material for the Commissioner including (for example) drafting meeting agendas and papers, reports, public presentations, correspondence, ministerial/parliamentary briefs, staff messages (including undertaking related research)
• Support the Commissioner in preparing for meetings, committee hearings, Senate Estimates and other Parliamentary hearings, and media interviews
• Provide secretariat support for the Executive Leadership Group and National Leadership Group meetings, including compiling the agenda, drafting and disseminating papers, taking minutes and following up actions
• Contribute to the development of key corporate documents including corporate and operational plans, the annual report and briefing material for Senate Estimates and other Parliamentary hearings
• Coordinate management and review of correspondence and ministerial requests requiring the Commissioner’s attention
• Participate in project working groups and committees, as required
• Represent the Commissioner or Commission in a professional, respectful and courteous manner.

Position Eligibility Requirements

• Demonstrated experience in a public sector role and understanding of the Commission’s role as the national regulator of aged care.
• Proven capability to anticipate, analyse and assess issues in a timely manner and initiate action aimed at achieving desired outcomes
• Demonstrated ability to engage effectively with executives and a wide range of other staff across the organisation, and with external stakeholders
• Strong track record of success in working as a key member of a high-performing team operating in a complex, demanding environment
• Highly-developed written and oral communication skills and demonstrated ability to communicate information accurately, concisely and with influence
• Demonstrated competence in systems thinking with strong organisational skills including the ability to set priorities, meet deadlines and work effectively under pressure.
• Ability to travel interstate when required.

Position Notes

Salary offered will be between $109,853 and $125,288 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps.

In your application, please provide a statement of claims against the Eligibility Requirements in no more than 600 words.

Merit Pool established through this selection process may be used to fill this or future Ongoing vacancies.

How to Apply?

1.   Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title. All documentation relating to the role and application process will be located here.

2.   Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.

3.   As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional

4.   Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers/current-vacancies by 11:59pm (AEST) on 2 February 2024.   

Only completed applications will be accepted. 

Contact Officer:

Please contact our recruitment team on (02) 9633 3*** or ***********@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

Specific questions about the role can be directed to Olga Popovic by emailing ************@agedcarequality.gov.au with Position title in the subject line.

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful, and inclusive culture for all staff. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.