Experienced Service Desk Analyst

Grant Thornton Australia

We are looking for a passionate IT professional with great interpersonal skills to provide first line support in our national team based in Sydney. This role is responsible for providing operational support for delivery and support in the maintenance, development and acquisition of computer and telecommunication systems within Grant Thornton Australia. 

• 💬 Customer Advocacy and Feedback
  

  Advocate for customers by providing feedback to internal teams on how to better meet customer needs

• 💬 Customer Query Handling
  

  Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams

• 🚦 Technical Incident Resolution
  

  Analyze and resolve technical and functional product issues for internal and external customers

• 👥 Collaboration
  

  Works with others by being open, clear in communication and listening to achieve goals

• 🛎 Service orientation
  

  Actively seeks and develops strategies to help key stakeholders

• 💡 Problem solving
  

  Identifies problems and develops logical solutions that address the problems