Expression Of Interest - Customer Contact Officer

• Casual positions available in a purpose driven environment
• Fully paid training for 6 weeks, plus a period to consolidate your skills
• Hybrid working available - 1 day in-office per fortnight after training
• Great opportunity to support one of our Federal Government Clients

Are you a customer service superstar with a passion for helping others? Are you looking for a challenging and rewarding career? Look no further than Serco!

We are seeking Expressions of Interest for Customer Contact Officers to join our team on a casual basis from July to October for our Federal Government client.

About the Role

As a Customer Contact Officer, you’ll play a vital role in connecting customers both inbound and outbound with the support that they need. Working in a fast moving and ever-changing call centre environment, you will develop valuable skills in problem solving and customer service.

You will work as part of a dynamic team, receiving comprehensive training and support to help you grow and succeed in your role. We are committed to helping our team members reach their full potential.

About You

As a Customer Contact Officer with Serco, you will be servicing customer inbound and making outbound calls on behalf of our Federal Government client. Your passion for supporting customers and ability to communicate effectively will assist with resolving enquiries for our customers. To ensure your success you will have:

• Demonstrated experience providing high quality customer service in a fast-paced environment
• The ability to competently navigate computer software platforms/ screens simultaneously
• Listen and communicate effectively, with the ability to explain complex information to customers clearly
• Maintain a calm, resilient composure
• Demonstrate the highest standards of professional conduct and support for others and work collaboratively in a team environment
• An interest in learning new information and embracing feedback on the job.

All successful candidates will be required to complete the 6-week training and consolidation program (full time during business hours), face to face at our Burnie Contact Centre.

Successful candidates will also:

• Be fully vaccinated against COVID-19 (Minimum of Two vaccinations) to ensure the safety and well-being of our people
• Hold Australian Citizenship or appropriate unrestricted work rights
• Be required to complete pre-employment checks including relevant security clearances, computer competency and cognitive assessments. 

Benefits

At Serco, we value the unique skills and experiences people bring to our organisation. We provide a range of benefits to support our paramount commitment to staff well-being, including:

• Fully paid, comprehensive on-the-job training and consolidation period
• Work between the hours of Monday to Friday 8am to 8pm
• Hybrid working arrangements are available after training once you are confident and ready to take calls
• Rewards and recognition program, including recognition and achievement awards and retail offerings (discounted health insurance, grocery vouchers, lifestyle benefits to name a few)
• Ongoing development tailored to your personal and career goals, including opportunities within the broader Serco business
• A supportive and diverse team with inclusivity and care at the heart of everything we do
• Access to our 24/7 Wellbeing programs including Employee Assistance Program for you and your family.

If you're ready to take the next step in your career and make a difference to the lives of millions of Australians, apply today to join our team of Customer Contact Officers at Serco.

About Us

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, justice, immigration, healthcare, facilities management and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. 

Apply now - Join us and make a difference every day

We are committed to diversity and we encourage people to apply from different backgrounds. By joining Serco you will have access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LBGTI+) Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.