AddressYour new company
A Global Leader in Commercial Realty has a rare position available to join an established, talented team. This is ideal for an enthusiastic starter who would like to join a company that has the capacity to advance their staff through their large property /facility management brand.
Your new role
- Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to workplace services
- Execute experience services in compliance with service level agreements, standard processes, and local laws and regulations
- Conduct routine walkthroughs and assessments to ensure service delivery compliance and performance metrics
- Support data collection, analysis, and reporting to align with client goals and objectives
- Continually strive to improve experience service performance
- Collaborate within the account team to deliver experience services across all business lines
- Assist with managing third-party vendor relationships and service partners
- Build and maintain meaningful relationships with client employees and guests
- Be actively engaged and visible in the workplace, spending time welcoming employees and ensuring workspace areas are maintained
- Respond to requests and issues within one day, providing personal follow-up to client employees
- Identify and escalate potential risks to ensure operational continuity and security
- Contribute to a culture of continuous improvement and innovation
What you'll need to succeed
- Exceptional customer service skills and a passion for hospitality
- Ability to manage multiple priorities and deliver results in a fast-paced environment
- Highly collaborative with strong interpersonal skills and a track record of excellent customer service
- Strong prioritization and time management skills
- Ability to work effectively with diverse teams
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook)
What you'll get in return
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences.
- Attractive Hourly Rate
- Employee Benefits and Packages
- Paid Volunteering Days
- Much more...
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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