Facilities Officer

Facilities Officer
Ongoing
Full-time 35 hours per week
Location: Sydney CBD
SNSW Grade 7/8

About Service NSW:

Service NSW is making it easier for people and businesses across NSW to access government services.
Since launching in July 2013, we have successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and an award-winning culture of passion and teamwork.
Our customer-centric solution offers simpler and faster access to government transactions through our digital channels, a 24/7 phone service and an expanding network of Service Centres.
We currently partner with more than 50 agencies to offer in excess of 1,000 NSW Government transactions including driver licences, vehicle registration renewals, applications for birth certificates, Senior Cards, Housing NSW payments, fines, contractor licences and many more.

About the role:

The Service NSW property portfolio comprises over 120 sites across NSW including greater Sydney, rural and regional locations.

Working closely with three Senior Facilities Officers and another Facilities Officer you will coordinate and support the smooth management and operation of facilities including maintenance of premises, infrastructure, and other resources to facilitate the efficient delivery of business operations and services to agreed standards.

Travel to various locations may be required from time to time so you must have a current driver's licence. You may also be required to work out of hours and participate in the after hours on-call roster.

About you:

Key to your success will be your ability to work both autonomously and within a team and your capacity to deliver quality outcomes in tight timeframes with your demonstrated facilities experience across a multi-site geographically dispersed portfolio. If you are ready to take the next step in your career and value the importance of customer service then we wish to hear from you.

Key Accountabilities

• Contribute to the planning, organisation, co-ordination and oversight of operational and technical aspects of facilities management to ensure smooth functioning of business
• Log, analyse and track maintenance requests to efficiently co-ordinate and process workorder requests for repairs, maintenance, and renovations to ensure speedy resolution of issues and incidents
• Collaborate with vendors and suppliers for effective contract management and supervision of workorders in accordance with policy guidelines and standards to maximise value of the contract
• Maintain daily operational requirement of the business to ensure that works are carried out within agreed timeframes and according to priorities.
• Conduct routine inspections of premises, prepare and implement preventive maintenance schedules to proactively identify maintenance issues and incidents
• Provide information to all customers and stakeholders regarding works that are being carried out that may affect their working environment or conditions
• Monitor and address complex and/or sensitive enquiries and issues, including escalation of issues to appropriate authorities, to ensure the timely and effective resolutions of issues
• Maintain awareness of work health and safety requirements, relevant issues, policy obligations, challenges, and opportunities to recommend innovative solutions that optimise outcomes and contribute to a best practice business support function in line with organisational and government priorities

  How to apply:

  You can apply by clicking the button 'Apply Online' below and attach:
  *A resume (no more than 4 pages)
  *A cover letter (no more than 1 page) outlining how your skills and experience meet the requirements of the role.
  *It is strongly recommended that you read the Role Description to assist you with your application.

  Applications Close: Friday 26th April (9.59am)

  For a confidential discussion about this role please contact - Jo Jacobs via *************@service.nsw.gov.au

  For more information about the Service NSW recruitment process, please contact - ***************@customerservice.nsw.gov.au

  Click Here to access the Role Description.

  Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

  Careers at Department of Customer Service
  A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

  Belong in our diverse and inclusive workplace

  The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

  You can view our full diversity and inclusion statement here.

  We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via ***************@customerservice.nsw.gov.au or 02 9494 8***.

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