Facilities Operations Manager

The Organisation:

We are partnering with a market leader to transform its approach to Facilities Management delivery by internalising its FM services across its property portfolio.  They are a trusted and recognised entity comprising several brands within their corporation.  Flexibility and well-being are inherently encouraged, with employees encouraged to work in ways that meet work/life commitments.  They are leaders in building diverse and inclusive teams. 
 
  
The Opportunity:

The Facilities Operations Manager is responsible for leading the delivery of all FM services within a portfolio of assets to a consistently high standard.  You will manage a team of in-house technicians, team leaders, and external service providers who deliver hard and soft FM service.  You will have full financial accountability for your geographical area, which encapsulates Shepparton, Echuca, Swan Hill and Seymour.  Services will include cleaning, pest control, building security, repairs and maintenance, waste management, car parking, utility management and signage.

Your responsibilities will entail the following:

• Transitioning, leading, managing and developing a diverse team of technicians, facilities management professionals, operational team leaders and third-party contractors.  The no of direct employees will equate to circa 100 - 120 staff.
• Driving a proactive, responsible and efficient FM service with a 'Customer First' and 'Safety First' mentality across the region.
• Identifying and developing talent to build a talent pipeline for the future.
• Fostering a culture of continuous improvement, learning and development.
• Managing performance and service level agreements, P&L and acting as the escalation point when situations arise.
• Rostering and timesheet management of Technicians & Apprentices.  Support Team Leaders in developing and optimising rosters and payroll processing for Proactive Services.
• Compliance and risk management
• Building fabulous stakeholder relationships and a proactive customer-service approach to requirements.

  
What's On Offer:
  
Opportunities like these rarely present themselves!

You will immerse yourself in a highly professional, collaborative, fun team whereby your efforts will be recognised and appreciated.

• You will play an integral leadership role in remodelling in-house FM delivery to ensure innovative and sustainable integrated Facilities Management services are recognised internally and praised highly throughout the FM community.
• Your future employer is a change agent and innovator who positively makes a difference in the lives of their FM employees with fair pay and conditions and a commitment to ongoing training and career trajectories for those who wish it.
• You will be provided autonomy to lead your region and strive for excellence with the support of your Regional Manager to assist.
• You will travel to sites and the office and work from home. You can structure your days accordingly to meet the required outcomes.
• Along with a highly competitive salary, you will have access to excellent extras such as well-being, additional leave, flexible working options, service recognition, discounts and salary sacrifice.
• A long-term progressive career with a dynamic employer is on offer.

  
Your Skillsets and Attributes:
  

• You will thrive in managing the delivery of Facilities Management operations, particularly large in-house teams across a multi-site geographical area.  Proven skills in creating high-performing, diverse and inclusive talent are paramount.
• You will have demonstrable skills in developing a customer-centric and service excellence mindset across hard and soft FM service delivery.
• As a people person, you will possess superior communication skills to connect with internal and external stakeholders, build excellent working relationships, and strive for continuous improvement.
• You will thrive in working in a fast-paced, dynamic, critical environment that requires making decisions at times under pressure. 
• It is essential to have proven commercial acumen to manage P&L and rostering and an eye for detail in data analysis.

To apply for this unique opportunity, guaranteed to take your career to the next level, please forward your resume and cover letter by clicking the link or contact Louise Rowe at 0400509***.