Fashion Studio – E-Commerce Manager / Customer Care – Lorna Murray

Australian fashion brand Lorna Murray™ continues to undergo global growth and now has an excellent opportunity for a highly competent new team member to join our dynamic team in Sydney's Inner West.  The successful applicant will have outstanding IT literacy skills, as well as both written and spoken communication skills, and the ability to work in a fast-paced environment where flexibility is fundamental.  Your experience in Customer Care will shine through your ability to manage competing tasks while ensuring our customers enjoy the best possible care in all facets of their contact with the brand, including new product launches through our online store and up to date product availability.

You will enjoy working as part of a team while also independently managing your daily and weekly tasks which are continually varied.  You will also possess an outstanding work ethic and positive proactive attitude and the ability to maintain meticulous records.

Experience in Enterprise Resource Planning (ERP) management skills is advantageous.

Lorna Murray™ is a luxury Australian fashion label known for its unique, hand-crafted woven accessories.  The brand is focused on slow fashion, sustainable practices and natural fibres. We are stocked in Australia and globally to 500+ carefully selected stockists across the United States and Europe, the United Kingdom, the Middle East, The Caribbean, China, Japan, South Korea, Singapore, Taiwan, and New Zealand.

Permanent full-time role.

Salary will be commensurate with qualifications and experience.

You can visit our website at: https://lornamurray.com.au

Our instagram page at: https://www.instagram.com/lornamurray

The role:

• Customer care experience essential
• Retail supervisor, warehouse supervisor, or management experience in a hands-on role (both at a physical store / warehouse and online), preferably in a small business
• Fashion / textiles experience ideal
• Review & respond to all Customer Care correspondence
• Preparing & packing orders and deliveries for online store
• Daily management of product listings on Shopify
• Production creation and assisting with inventory management
• Managing sold outs and new product launches on Shopify
• Creating new product and colour descriptions
• Management of stock including meticulous maintenance of data and inventory
• Preparation of relevant reports using ERP system
• EOFY and half-yearly stocktake management
• Project, inventory and stock management experience
• Quality control, loss and prevention
• Management of stock room including signage, organisation and general maintenance
• Processing and recording all losses from incoming stock and deliveries
• Pop-Up and Outlet management
• Liaise with all departments to ensure brand consistency and quality control

You will have the following qualifications and skills:

• To be considered for this role you must have university qualifications and/or industry experience with a minimum of 2 years’ experience in Australia
• A professional yet bright and friendly demeanour with excellent written and verbal English communication skills
• High level of independence, confidentiality, adaptability and initiative with ability to work as part of a team
• Extremely organised, excellent time management skills and strong attention to detail
• Strong work ethic and ability to work under pressure
• Business minded with interest and understanding of brand identity
• Proactive with strong initiative, continually forward planning
• Creative and ability to adapt in a dynamic role
• Exceptional IT and trouble shooting skills – MAC, Xero, Google Sheets, Microsoft Office, Adobe Acrobat, PowerPoint and Excel
• Experience with enterprise resource planning (ERP) software system
• Analytical with ability to learn new platforms and software programs as required
• CRM knowledge advantageous but not essential.

Please submit a PDF of your resume and a formal cover letter to Maria De Martin at email:  *****@lornamurray.com.au

Please note, applications without a cover letter will not be considered.

Applications close on Monday, 22 April 2024