Field And Quality Technician

Who we are

Directed Technologies is an award-winning connected vehicle technologies provider with a portfolio of next generation telematics programs, multimedia audio visual navigation systems, automotive approved accessories and cutting-edge analytics platforms. Our engineering solutions extend to incorporate next-generation vehicle and fleet analytics services, including predictive/dynamic maintenance, video analytics, Business Intelligence insights and IoT based asset tracking. We create solutions that promote safety, security, efficiency, quality, proactive insights and ultimately, can save lives.

With a customer network of 20+ vehicle manufacturers and the biggest fleets across Australia, New Zealand, Asia and South Africa; if you’re seeking to join a company that is a market leader, offers opportunities for growth and a focus on your development and success, now is the time to join Directed.

About the role

As our Field and Quality Technician within the Operations team, you will be engaging with internal and external stakeholders to drive installation training, quality and compliance out in the field. Additionally, this role will see you completing installations as required, working closely with the development engineering team to deliver projects on time. In this newly created role, you will a critical member of our operations team, assisting our customers across different states.

Meet your new team

Our Operations team plays a pivotal role in shaping Directed Technologies’ success. This innovative team is responsible for enabling the timely delivery of projects and BAU (business as usual) services. Working within a dynamic environment, the Operations team collaborates with Sales, Development, Production and Service teams to deliver outstanding service to our customers globally.

How you will make an impact

As our Field and Quality Technician some of your responsibilities will include to:

• Deliver installation and repair training to Directed field installers and Directed Customers Service Partners, with training to be delivered via multiple methods; face to face (on-site/designated facility), MS Teams etc.
• Write post training reports and conduct post training follow-up.
• Monitor field installer feedback, communicating issues back to internal stakeholders.
• Drive field installers to ensure systems and operational compliance.
• Conduct onsite quality audits, providing feedback to Directed installers and Customer Service partners
• Scheduling of services, quality audits and training.

The successful candidate

Our ideal candidate for this Field and Quality Technician role will have the following experience:

• Experience in a telematics, auto electrician or telecommunications service role.
• Field installation experience, travelling to sites and effectively maintaining communicating with different stakeholders.
• Delivering onsite training, completing training reports and providing feedback to a variety of stakeholders.
• A customer focus with strong communication and engagement skills.
• A proven understanding of quality principles and workmanship, demonstrating adherence to compliance requirements.
• The ability to travel across the state and interstate as needed, with your own transport and valid diver’s license.

Perks & Benefits

Why Directed? You'll be part of a company that puts your personal and professional growth, wellbeing, and success first. We are a diverse and inclusive team dedicated to helping one another achieve our goals. We love to have fun and interact as a group with regular company-wide events, and we focus on supporting and giving back to our communities through charities.

This is a full-time opportunity with a salary package reflecting your experience. You will also have free onsite parking, significant product discounts, salary packaging perks and more. There's a lot to look forward to, when you join our team!

Next steps

Like what you’ve read so far? Keen to progress your career in a new role with a leading solutions provider? APPLY NOW as we would love to see your application to discuss this, or other potential future roles.