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Form of workThe Company
Crown Equipment is a global Materials Handling Equipment company that has enjoyed 50 years of success in the Asia Pacific market. Throughout Crown’s history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have traveled their career paths with them.
The Company has operations across all Australian states and territories including in many regional locations. The Crown brand is well known and respected in the market and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up, and leading-edge technology.
About the Role
We are looking for an energetic, results-oriented, achiever to join our North QLD Service team. As a Field Operations Manager, you will have the opportunity to lead a team of workshop and field technicians , you will be responsible for ensuring the operational excellence of the technical service team under your management in the Mackay and Rockhampton regions . Reporting to the NQ Service Manager you will contribute to the continued development of our market leading brand by developing and maintaining business partnerships in our unique and competitive industry.
Responsibilities & Duties
- Actively pursuing new business and conducting service presentations.
- Deliver on service agreements and increase customer satisfaction.
- Maintain direct contact with current and prospective customers.
- Deliver excellent customer service, manage customer relations and promote customer retention.
- Manage the overall selection, preparation and training of the field service staff.
- Provide skill development and improve work performance to achieve overall growth and business success.
- Ensure that technician's performance is monitored daily and in line with the weekly service KPI's.
- Management of work allocation to ensure that the Company meets its customer requirements.
- Effectively manage labour productivity within your designated areas.
- Identify shortfalls in performance and address these concerns as required.
- Identifying areas for continuous improvement and implement changes designed to set industry best practice.
Skills & Experience
You will be a passionate, pragmatic, problem solver who can demonstrate a strong drive for results, coupled with superior customer focus. We are looking for a person who is confident in leading others and should therefore demonstrate management experience and the ability to inspire and motivate a team.
You will be able to demonstrate capabilities of achieving results in a competitive business environment in the same or similar role within the Materials Handling/Automotive/Capital Equipment industries.
Prior successful management of a customer base, ability to work actively pursue new business, high energy and motivation to succeed in addition to superior organisation, excellent verbal and written communication skills and good negotiation skills are all requirements of this role.
How to Apply
Please click 'Apply Now' and attach a copy of your resume and covering letter addressed to the recruitment team. You can visit www.crown.com for more information on our products and services.
