Field Service Coordinator

Travel Required: 20% 

Headquartered in Sydney, with a subsidiary in Virginia (USA), DroneShield (ASX:DRO) is a publicly listed global leader in counterdrone systems, RF sensing, electronic warfare, sensor fusion, Artificial Intelligence/Machine Learning and Command-and-Control systems. Its team includes professionals with world-class expertise in engineering and physics, combined with substantial experience in government, defence and intelligence. DroneShield is a fast-growing company with approximately 100 people in the Sydney office. 

The Delivery Team is expanding in response to increased customer traction around the globe. DroneShield is looking to recruit a Field Service Coordinator who will work with the team to ensure DroneShield customers receive the best possible support, from RFI all the way through to after sales product support.  

The position will report primarily to the Operations Manager and will work closely with the Business Development Team, Operations Team and the Product Development Team. This role will suit someone with excellent attention to detail and a passion for technology who wants to develop their career in a fast-moving ASX listed defence technology company. 

Responsibilities 

• Coordinate equipment installation, trade shows and customer demos to ensure all necessary resources are available. 
• Collaborate with the sales team providing support in customer technical engagement, reviewing system architectures and quotations for technical accuracy. 
• Serve as a primary customer interface for accounts from ordering through to installation, maintenance, and ongoing support. 
• Plan and manage installations of complex systems of multiple products. 
• Engage with customers to receive and document technical feedback. 
• Support new product development projects by serving as the “voice of the customer” to the engineering team. 
• Perform “end-user” validation testing of new products and software releases. 
• Provide remote and on-the-ground technical support to customers. 
• Conduct engineering investigation and analysis to resolve technical issues with limited support. 
• Develop and maintain documentation of DroneShield systems and processes to ensure continual improvements over time. 
• Establish and maintain close relationships with internal and external stakeholders and customers. Develop strong, reliable channels of communication with end customers from a range of technical and cultural backgrounds. 
• Keep yourself up to date with the latest technologies, tools and methods to be effective in your role. 

Qualifications / Experience / Skills 

• Engineering or similar (quantitative) university degree. 
• Experience in a Field Service Engineering or Field Service Coordinator role, providing technical support directly to customers and managing projects with engineering teams. 
• Experience in networking devices (essential). 
• Proficient with Linux operating system (essential) 
• Experience in testing of complex systems. 
• Experience with networked devices, telecommunications, radio frequency, electronic warfare and/or machine learning/ artificial intelligence systems is highly regarded. 
• Coding experience is highly regarded (Python, Go and/ or Javascript ideal). 
• Knowledge from a range of engineering fields and history collaborating with stakeholders and subject matter experts from a variety of backgrounds. 
• Existing Defence Security Clearance is preferred but not essential. 

If you or anyone in your network may be interested please apply directly or contact our Talent Acquisition Manager at ***************@droneshield.com for a confidential discussion. 

Note for recruitment agencies: we do not accept floated candidates from external recruiters unless they were instructed to do so.