Field Service Engineer - Telecommunications

Vertel is a dynamic and wholly owned, Australian national telecommunications carrier with 50 years’ experience delivering critical network infrastructure and services. Our business partners are some of Australia’s best-known and most demanding Enterprise, Government and Service Provider organisations.

At Vertel we have an agile and innovative operating environment. Our workplace is friendly and inclusive, and our people are highly engaged professionals. Vertel has accessible Leaders who support learning & development opportunities at all levels of the business. 

The Field Services Engineer reports remotely into the Service Delivery Manager who owns the field delivery and support function for this geographical area. This role includes on-going support after the delivery goes live. The Field Services Engineer is required to work on standby and perform some scheduled interstate duties.

• Champion a culture of “delighting” customers, through personal contact and communication with customers.
• Ensure that all field deliveries are carried out to completion within budget and on-time, using Vertel’s processes and systems.
• Provide day-day technical support to field staff doing projects (including service delivery partners and contractors).
• Oversees and ensures compliance with field quality and WHS practises and standards.
• Provides insight and ideas for field improvements to the Continuous Improvement Manager, to enable standardised national Vertel practices.
• Coordinates on site contract resources and ensure compliance with Vertel standard practises and Quality Assurance.
• Provide operational / technical support (break / fix) to ensure strict customer Service Level Agreements are met.

• 5 years’ experience within a telecommunications maintenance environment, including two-way radio and/or fixed wireless industries.
       - Critical: Familiarity with industry standard test equipment such as Anritsu, Aeroflex, Com-120
       - Critical: Working at heights, or the willingness to be appropriately trained
       - Highly desirable: Antenna & combining systems
       - Highly Desirable: Radio communications equipment (DMR / NXDN / analogue repeaters)
       - Highly Desirable: break / fix of high availability radio and IP networks.
• Microwave and Point to Point wireless broadband 
• Competent computer literacy including remote equipment configurations (IP skills)
• Excellent people and communication skills
• Full COVID-19 Vaccinations 
• Highly Desirable: Rigging licence – any level

• A Certificate 3 / Diploma in either Electrical or Electronic Engineering / Communications or equivalent
• Cisco Certified Network Association qualification (desirable)
• The ability to obtain a Working at heights and fit to climb qualification 
• Valid driver’s licence

At Vertel, we reward our staff in a variety of ways through our People & Culture offerings. A few of those include:

• An opportunity in an organisation that supports continual growth and development.
• Complete on-the-job training in our range of products and services.
• A great team who aims to provide value to our customers in all our interactions.
• Anniversary Leave – a bonus day off on your Vertel Anniversary, to celebrate in your own way.
• Five at Five – We reward commitment and loyalty with an additional 5 days of leave after your 5 Year anniversary. 
• Purchased Leave – An extra 2 weeks leave each year.
• Employee Assistance Program
• Ongoing staff social events, to help you get to know your amazing colleagues.

• Competitive annual salary.
• Includes paid leave entitlements.
• Work vehicle - including insurance, petrol, maintenance, tolls and insurance.
• Over-time hours available.
• Weekly On-call Allowance - Rotates 2-3 weeks (paying above industry standard rates).

Check out our company website at www.vertel.com.au to see what we are all about!