Address
Form of workField Service Manager
Canberra ACT, Permanent (some WFH options – NOT a remote position!)
Requires Citizenship and security clearance due to end-use clients.
Please see end of document as to “how to apply”
Our client is a well-known global information technology company that builds high-performance, security-centric solutions, and enhance people’s lives through secure, reliable and advanced technology.
About the job
What success looks like in this role:
You will be successful in this role if you have:
To register interest and find out more (the complete JD), please send your CV
(in Word format only, and this is why https://www.linkedin.com/in/walterfaets/recent-activity/all/ )
to the following link below. YOUR APPLICATION WILL BE TREATED WITH THE STRICTEST CONFIDENCE.
- Listed 31/1/24
- ACT
- Permanent / Full Time
Canberra ACT, Permanent (some WFH options – NOT a remote position!)
Requires Citizenship and security clearance due to end-use clients.
Please see end of document as to “how to apply”
Our client is a well-known global information technology company that builds high-performance, security-centric solutions, and enhance people’s lives through secure, reliable and advanced technology.
About the job
What success looks like in this role:
- Implements operational policies within region.
- Collect and evaluate metrics daily, weekly, and monthly for resource forecasting, monitoring of customer service activities, and evaluating of internal process needs.
- Provide internal stakeholders (such as Client Executives, Service Delivery Managers, and the executive team) summary information regarding customer service metrics and key activities per client.
- Oversees customer issues and ensure effective and long-term problem resolution.
- Implements procedures pertinent to the effective and efficient operation of the Field Services organization within region.
- Monitors programs and procedures to ensure timely support and customer satisfaction.
You will be successful in this role if you have:
- NV1/NV2 Clearance is required for this role.
- Degree in business or IT related field.
- 5 years Field Service experience, 2 years in a supervisory role
- Experience managing a team and supervising professional staff
- Proficient with MS Office, including Word and Excel
- Excellent written and verbal communications skills, customer service skills and a professional telephone manner
- Strong analytical and problem-solving skills with strong attention to detail
To register interest and find out more (the complete JD), please send your CV
(in Word format only, and this is why https://www.linkedin.com/in/walterfaets/recent-activity/all/ )
to the following link below. YOUR APPLICATION WILL BE TREATED WITH THE STRICTEST CONFIDENCE.
