Field Service Supervisor

About the Company: RDO Equipment is the world's largest and most trusted John Deere and Vermeer equipment dealers, selling and supporting John Deere Construction & Forestry, and Agricultural & Turf machinery, as well as the full range of Vermeer equipment.About the Role: We have an opportunity at our Richlands, Brisbane branch for a Field Service Supervisor. A varied role that will see you working on a range of equipment across John Deere and Vermeer Construction and Forestry Machinery. The key responsibilities of this role will include but not limited to:Providing excellent customer service, seeking customer feedback and giving advice to customers over the phoneMonitor and manage daily workflow, compliance with company defined proceduresAssigning jobs to Field Service Technicians, following up with employee issues or concerns, scheduling and conducting in-house Service Technician trainingMaintaining product knowledge and some liaison with the Parts department, as necessaryAddressing and resolution of customer disputes, in conjunction with the Service ManagerTimely completion of warranty and WIP requirements in conjunction with the Service ManagerReviewing all repair work before releasing to the customer, maintaining product knowledge and some liaison with the Parts department as necessaryYou will bring the following skills and experience to the role:Mechanical Trade CertificateStrong customer service experienceExcellent Organisational skills Previous experience of engine overhauls and major repairs including electrical, hydraulic and diagnostic skills.Strong supervisory/management experience with the ability to lead, mentor and develop your teamA current and valid driver's licenceA mature attitude and logical and methodical approach to your workPossession of high-risk work tickets and/or licenses would be highly regardedYour application: Prospective candidates are advised that interviews will commence immediately, and we enjoy a fast, easy and transparent hiring process. We strongly encourage all candidates to learn more about RDO Equipment and all our benefits at our website; www.rdoequipment.com.au. To apply, click on the Apply link or for further information on this particular role or similar opportunities please contact our Careers Team on 1300 154 600.