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SalaryIntroduction
We are seeking a Field Service Technician to join our Service Operations Support team. You will be responsible for providing hands on mechanical service work to our clients and being the technical liaison between the client, product division and our sales team. Your role plays a crucial part in performing and coordinating service activities relating to our machines, spares and wears - keeping our clients operating at full capacity.
This position is located in Orange, NSW, and will service this region. Some interstate and possible international travel may be required.
You will report to the Field Service Supervisor.
Team you belong to
You will join a team who provides support for Screens and Pumps. We work closely with our internal stakeholders, such as the Sales Area Mangers, workshop team and technical support. Our team culture is positive and we work well together as a team.
What you’ll do
- Complete field machine inspections
- Provide hands-on mechanical service work in the field to Metso customers
- Provide technical liaison services between customers, product divisions and sales personnel
- Perform technical evaluations and analyse equipment and machine component failures
- Understand drawings and schematics to ensure correct processes are followed
- Supervise and oversee Field Service projects on customer sites
- Escalate questions and analysis to Technical Support and Engineering
- Support quotation work by providing scope of work, initial planning and costing information
- Promote products and services to customers
- Prepare post site reports, timesheets and expenses after site visits
- Promote Technical Support value add and support Technical Support Teams
Some Interstate and some international travel may apply. Compliance to safety within our company and on customer site is imperative.
- A Mechanical trade qualification from college or technical school, OR
- Three to six years relevant experience and/or training
- Demonstrate understanding and compliance to safety regulation and standards
- Physically fit and able to pass a medical, with no site restrictions to perform duties
- Excellent communication and interpersonal skills
- Ability to read and interpret mechanical schematics
- Ability to travel within short notice
- Understanding operating and maintenance instructions, and procedure manuals
- Ability to read and understand a variety of written instructions
- Ability to complete basic engineering calculations such as basic algebra, geometry etc.
- Provide standard hand tools applicable to task
- Current driver’s license
Desirable
- Basic rigging and dogging understanding
- Ability to write routine reports and correspondence (Word, Excel)
What's in it for you
- A work environment where safety is always the number one priority – both your physical and mental health is our priority
- A competitive base salary reflective of your skills and experience with annual incentive program
- Additional Annual Leave benefit for all permanent and maximum term employees
- Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and engagement surveys
- Gender Neutral Paid Parental Leave of 18 weeks at full pay
- Paid Volunteer Leave so you can give back to the local community or an organisation of your choice
- Active Social Club and company wide social events as your social wellness is important to us
- Comprehensive medical benefits including discounted private health insurance for employees and immediate family
- A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential.
A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
- Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities
- Company provided Salary Continuance insurance cover
Summary of role requirements:
- Flexible hours available
- More than 4 years of relevant work experience required for this role
- Work visa can be provided for this role
- Expected start date for role: 15 April 2024
- Expected salary: $40 - $45 per hour
