Field Software Engineer

About Us
We’re an innovative technology company that has achieved remarkable growth over the past 25 years, starting from humble beginnings with a single computer to becoming a thriving global technology business. We work with over 13,000 causes globally and have helped raise over $250 million last FY.

What sets us apart is our unwavering focus on creating possibilities. We develop cutting-edge solutions empowering our lottery and not-for-profit partners to raise funds for their vital causes. We believe in fostering an environment where talented people can innovate, grow, and have fun.

What will you be doing?
You will focus on providing technical platform knowledge, analysis and software development expertise for our clients.  Working directly with account managers, client staff and internal teams to help clients get the most from our platform and platform partners. 

As well as:

• Collaborate with clients to understand their requirements, give technical guidance, and identify solutions to support ongoing client needs
• Execute and deliver small to medium tasks, including software bug fixes, feature enhancements, and customisations, while upholding engineering standards.
• Have an understanding of platform capabilities to provide technical support to clients during the Client lifecycle phases (onboarding, management, off-boarding) to troubleshoot issues and ensure a smooth integration of our platforms.
• Document technical specifications, user guides, and other relevant documentation to support client understanding and knowledge.
• Collaborate with cross-functional teams, including developers, product managers, and quality assurance, to meet clients' needs. 

What are we looking for?

• Senior software development and business analysis expertise 
• Strong planning and prioritisation skills
• You will need to have a deep passion and empathy for a client’s success

Salary: $110,000 - $147,000+Super based on experience - Brisbane Based Position.

Find Your Freedom At Jumbo - https://bit.ly/3mNpy7C
At Jumbo, we're all about ensuring our team thrives, as a valued member, look forward to:

• A short-term incentive program that rewards your contributions with an annual incentive payment, dependent on company performance,
• Brisbane-based hybrid working model (3 days in the Brisbane H/O, 2 days WFH),
• An Employee Assistance Program where you can access counselling and coaching sessions to improve your well-being,
• Flexible working hours for great work-life balance, (core hours are 10 am-2 pm with flexibility on how you make up the rest each day),
• Focus on talent management, including career and skills development
• An onsite chef (Brisbane) who makes a fresh, gourmet lunch every day
• For 120 days of any 12 months, work from almost anywhere in the world,
• Social activities - Lunchtime chess, corporate games, soccer, Friday get-togethers, The Joe Awards, quarterly team days, loads of events to celebrate DEI,
• 14 weeks of paid parental leave, 4 weeks of paid partner leave,
• Focus on internal promotion, lateral transfers, and secondments, both locally and internationally.

Diversity, Equity, Inclusion and Belonging is at the heart of everything we do. All team members have an equal voice and opportunity to thrive.  We foster a safe environment where our unique perspectives are celebrated, valued, and truly included and we can bring our authentic selves to work. 

We are a 2024 Circle Back Initiative Platinum Employer – we commit to respond to every applicant.