AddressAre you ready to take your career to the next level and join Australia’s preferred Automotive brand for private buyers? We are seeking to recruit an energetic individual to join our Customer Support Department as a full time permanent Field Technical Specialist based out of our Head Office in Mulgrave.
In the position of Field Technical Specialist, you will support the service function of appointed Mazda Dealers, providing technical advice and support in the areas of service (technical), warranty, recalls/rework and customer concern resolution.
We are seeking an individual who prides themselves on forward thinking and building relationships with all dealer business partners and stakeholders.
Some responsibilities of the role are outlined below:
- Monitor Dealer performance in areas such as facilities, equipment and service standards.
- Advise dealers on service training requirements and conduct in house auditing.
- Liaise with the National Customer Service Department to seek clarification on policies/procedures, customer concern resolution and rework/recall directives. Report on field product technical concerns.
- Prioritise the timely resolution of cases and work with Dealers to manage and minimise the impact of these cases on the Dealer Network and MA.
About You
To be considered for the role you will require a Certificate 3 in Automotive Mechanical Technology (Light Vehicle) or equivalent;
- Minimum 5 years’ experience in either a customer service or technical support role in the automotive field.
- Strong automotive diagnostic skills.
- Strong written and verbal communication skills.
- Microsoft Office Suite applications (Word, Excel).
- Direct customer interaction, with demonstrated experience in working through and resolving customer concerns.
About Mazda Australia
Welcome to Mazda Australia, where innovation and passion converge to redefine the automotive experience. As a key player in the Mazda Motor Corporation, we're committed to crafting vehicles that embody style, performance, and cutting-edge technology. Join our team and be part of a legacy that drives excellence on the roads and in the hearts of driving enthusiasts.
Mazda Australia Benefits
Join Mazda Australia for an enriching career where the joy of driving is at the heart of everything we do. Enjoy exclusive benefits, such as a fully maintained tool of trade vehicle + fuel card. Other benefits include new car discounts, Employee Demo Vehicle Program, annual bonus eligibility, 17.5% annual leave loading, and a range of perks such as weekend loan cars, uniform allowance, and more.
Experience a first-class working environment, a supportive team culture, and access to learning and development opportunities. Apply now to align your vision with ours and seize the opportunity to be part of a dynamic team!
If you’re ready for a challenge, apply today to connect your vision with ours. Discover more about us and seize this opportunity!
Application and Selection Process
We value attitudes, behaviours, and values that align with Mazda Australia’s culture. Applicants will be subject to a police check, reference checks, and online psychometric assessments.
