AddressAre you committed to bringing your best to life every day?
At MLC Life Insurance, we’re proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We’re Australian-led and managed, and part of a global network through our partnership with one of the world’s leading life insurers, Nippon Life Insurance Group.
We’re driven by a powerful purpose, providing our customers and their families with a Promise for Life to be there when they need us most – and that’s a great purpose to bring us together at work every day.
We work hard to deliver a total customer experience that keeps our customers and partners at the forefront of all our decisions. We’re a values-driven business that strives for high performance and growth as we look towards the future.
The Role
As we continue to strengthen our Claims function, we are establishing a new Claims Investigations & Support Services team to analyse, triage and support the claims team on matters of Non-Disclosure, Pre-Existing Conditions, Fraud, and financial matters.
We are looking for a Financial Analyst to join this newly created team, ideally based in Melbourne.
Your key focus in this role is to provide our Claims team with specialized support for all matters related to financial assessments and to help upskill the capability of our Retail and Group Claims teams.
Your responsibilities will include:
- Ensure the consistent delivery of a high-quality claims accounting service that promotes industry leading claims practices and minimizes the risk of financial leakage.
- Provide support to our Claims team where matters have been referred for financial review within SLAs.
- Maintain an appropriate level of expertise in all Insurance Products, claims management processes and the Contemporary Claims Management approach to develop others and respond to escalated issues and complaints.
- Act as a control to ensure that Claims financial leakage and reputational risk is minimized.
- Work collaboratively across the business as well as with external stakeholders by providing guidance and support on the financial aspects of claims assessments.
- Achieve 100% compliance by ensuring the Claims team operates within authority levels, regulatory, legal, compliance, risk and business requirements.
About you
- Tertiary Qualification in Business, Commerce (Accounting Major is desirable)
- Commenced/Commencing Chartered Accountant (CA) or Certified Practicing Accountant (CPA) Qualification (desirable)
- Demonstrated experience in Customer-service
- Experience in a similar role or 2+ years Life Insurance Experience including knowledge of legislation and regulations affecting the life industry and Claims Handling (desirable)
Bringing our best to life - why join us?
- We do work that makes a genuine difference to our customers, partners and community.
- We have a supportive, inclusive and flexible team culture, including hybrid working.
- We support your growth and development, and careers across our business units and teams that are as unique as our people.
- We reward and celebrate our successes, through our incentive and recognition programs.
- We offer tools, resources and benefits to support your wellbeing, including additional lifestyle leave and our Family Life hub.
- We connect and celebrate our diversity at work through our social committees and employee groups, and we contribute to our community with paid volunteer leave and through our sustainability commitments.
Should an applicant be the preferred candidate, background checks (including Federal Police Checks, Employment checks, ASIC banned and disqualified persons and Bankruptcy checks) will be completed prior to the candidate's employment being confirmed. The outcomes of the background checks do not automatically bar candidates, however they will be assessed against the inherent requirements of the position.
