AddressAngle Auto Finance is an independent financier in Australia, bringing a modern platform and a flexible business approach to help more Australians with their car purchase.
The Financial Assistance Consultant, reporting to Team Manager Financial Hardship & Dispute Resolution is responsible for providing personalised and timely support and help to Angle Customers in moments that matter.
This means connecting with customer providing personalized service, building trust by being open and honest, listening and understanding their situation. You will develop abilities in having deep customer relationships, quality conversations and being able to connect across the Angle value chain to find solutions for Customers.
Key Responsibilities;
- Evaluate, analyse, and decide on applications for financial hardship assistance, including reviewing all accompanying documentation.
- Assess the client's situation comprehensively and articulate suitable financial remedies
- Engage in discussions with clients or their representatives on complex and sensitive issues, negotiating personalised financial arrangements via telephone, email and letter
- Address client inquiries and formally confirm financial hardship assistance resolutions in written correspondence.
- Maintain accurate and updated records detailing client interactions, reasons for financial challenges, assessment outcomes, and hardship resolutions.
- Support the investigation and resolution of client complaints and disputes as needed.
Qualifications
- Tertiary qualification in Administration, Business or similar is beneficial, but not essential
Experience
- Previous Collections/Hardship experience within the banking & financial services industry
- Strong customer focus and passion for delivering quality outcomes for the customer (written and verbal)
- Highly developed and professional interpersonal skills, including strong relationship development skills
- Ability to connect with customers, build a relationship and lead the conversation to the right solution
- Capacity to efficiently manage your time and multitask with a strong commercial mindset
- Prior experience in a Financial Services / contact centre environment is desirable (not mandatory)
- Proficiency in Microsoft Office Suite (advanced level preferred)
- Strong decision making and problem-solving skills
How to apply
Select the 'Apply' button above to send your resume through to our Talent Acquisition team. Application close date - Sunday 7th July 2024
Our Principles;
Do what’s right
We have good intent and we do the right thing
Bold and courageous
We challenge, evolve and innovate for sustained success
Own it and deliver
We’re accountable
Win together
We collaborate and encourage each other to thrive
Celebrate success
We appreciate and celebrate our achievements
Angle Auto Finance is committed to attracting, retaining and strengthening the performance of a diverse, equitable and inclusive workforce. It is our commitment to ensure equal employment opportunities without discrimination or exclusion on the basis of cultural heritage, colour, religion, citizenship status, age, sex, sexual orientation, gender identity, or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information or any other basis protected by law.
