Fleet Services Consultant

ABOUT US

At Custom Fleet our unifying purpose is ‘to connect you to where you want to be’. We are a market leading and growing company focused on delivering seamless mobility solutions to help our customers manage their business safely, sustainably, and efficiently, working from the inside to revolutionise and modernise the world of fleet.

ABOUT THE ROLE

We are seeking a Fleet Services Consultant to join the Custom Fleet team and play a key role in ensuring that all client requests via telephone or email are complied with and executed within required time frames. This ensures that all interactions with both internal and external customers are professional and of a consistently high standard to achieve desired results for both Custom Fleet and our customers. Duties will include (but not limited to) -

This is a Fixed-Term opportunity through to October 2024

• Responsible for the management of the Customer Services phone queues for AU
• Being across all current Registrations and Infringements processes & actively drive process change
• Liaising daily with the external government departments/suppliers network to drive accurate and timely registration renewals.
• Management of the team’s inboxes to ensure email response rate is within agreed SLA’s
• Actioning any customer fleet data detail changes to support contract administration 
• Client inbox management as required 
• Fuel Card Management via inbox and system requests 
• Processing of new fuel cards, replacements and cancellations (Fleet Card & Third-Party Providers)

THE SUCCESSFUL CANDIDATE

The successful candidate will portray the following –

• Strong understanding of the Fleet & or Motor Industry
• Previous experience in a fast-paced environment providing high levels of internal and external customer service
• Strong team player with the ability to work autonomously
• Ability to meet tight deadlines and provide high quality outputs
• High level attention to detail

FOR YOU

We offer industry leading 'Custom Perks' including:

• Annual performance bonus 
• An extra week of annual leave
• Company funded social events
• Dress for your day policy 
• Employee discounts
• Intersection – our Diversity Network
• Ongoing investment in your growth including access to our digital learning platform – Degreed
• Reward and recognition programs
• Volunteer and community engagement opportunities
• Wellbeing leave

HOW TO APPLY

Please submit your resume and cover letter by clicking ‘Apply Now’.

At Custom Fleet we are committed to growing a team made up of diverse people, skills, and experiences. We encourage applications from all backgrounds, communities, and industries.

OUR DIVERSE CREW

Research shows that women and people of diverse backgrounds are less likely to apply for roles if they don't meet every qualification. If after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our Ways of Working, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you!

Our careers team and hiring leaders kindly request no unsolicited resumes or approaches from recruitment agencies. Custom Fleet is not responsible for any fees related to unsolicited resumes.