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Form of workWith the rise of the Kia brand in Australia and the growing range of competitive and award-winning products, there has never been a more exciting time to join the Fleet Department at Kia Australia.
Committed to global sustainability, continuous improvement and the ongoing evolution of the Kia brand, an exciting opportunity has become available for a Fleet Technical Officer.
Reporting to the National Emergency Service and Fleet Technical Manager, you will be responsible for supporting the Fleet Department nationally. This role would be ideal for a tech savvy, car enthusiast with Customer Service experience.
Key Accountabilities:
- Attend to general enquiries and provide technical advice daily to fleet customers nationally.
- Proactive communication with fleet customers to keep them informed of repair/parts status.
- Liaise with Dealers to effectively resolve any day-to-day issues across the network between KIA Australia, Dealer & Customer.
- Maintain and assist with recall co-ordination to ensure a smooth outcome for large fleets in a timely manner.
- Liaise with Field Technical staff internally to resolve any escalations raised by customers to ensure best practice and outcomes for the customer as a priority.
- Continual assistance in the sourcing of replacement parts in a Vehicle Off Road situation that may require priority investigation.
- Investigate and advise on escalated enquiries between dealers and fleet customers when required.
- Occasional field visits to fleet customers, dealers and suppliers when required.
Qualifications and Attributes:
- Qualified Motor Mechanic.
- Minimum 6 years' experience within a dealership environment and full understanding of dealer operations (Service, Parts, Sales)
- Intermediate skills in Microsoft Office (PowerPoint, Word, Excel, Outlook)
- Exposure to or experience in Importer/Manufacturer or related technical industry.
- Experience with Kia/Hyundai product, ideal.
- Exceptional organisational Skills.
- Excellent verbal and written communications.
- Strong customer focus.
- Ability to work independently whilst meeting targets and KPI’s.
- Ability to travel interstate when required.
If you would like to be part of an exciting organisation and possess the skills and qualifications outlined above, please send through your current CV and cover letter to *************@kia.com.au
