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Form of workAbout Stamford Hotels and Resorts
Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.
At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.
About the role
Stamford Plaza Adelaide is a five-star hotel located in the heart of the CBD, we seek an experienced professional to lead, manage and drive excellence, adding value to our service experience across our operational venues, TGs, Cascades, in room Dining, Banquets and the Pool Bar. This unique role is responsible for the overall success of the designated areas including the performance of food and beverage staff, coaching the team to achieve a consistently high standard of service, and ultimately create memorable dining experiences for our discerning guests.
The successful applicant requires experience in budget management, roster management and must have a clear understanding of industrial relations management and associated Hospitality Industry (General) Award and similar.
Core Functions of your role
- Drive SOP standards to ensure high level of guest satisfaction
- Manage the full life cycle of each team member – performance appraisals, staff development, coaching and mentoring for success
- Set KPI’s for the F&B team to uplift service standards and upselling opportunities
- Achieve budgeted targets through monitoring product, labour, inventory control, wastage and other operational cost
- Compliance with all statutory, WH&S standards, procedures, and processes
- Develop and maintain Standard Operating Procedures (SOP) to enhance operational performance and standards
- Respond immediately to guest feedback and complaints to ensure an amicable resolve
About you
- A professional career-focused hospitality expert with excellent service skills, exposure to fine-dining and event/banquet planning/management
- Available for weekends and nights shifts
- An ethical experienced leader who enjoys upskilling their team
- A desire to provide our guests with the best level of service
- Sound wine knowledge
- Hold a valid RSA or RPB and be able to uphold the company's responsibilities & obligations
- Focused attention to detail, with exceptional communication and interpersonal skills
- Full and unrestricted Australian working rights
Benefits & Perks
- Discounted meals and non-alcoholic beverages
- Supplied meals during allocated rostered shifts
- Employee Assistance Program
- Dry cleaning allowance
- Career growth opportunities
- Onsite car parking
How to Apply
If you have the experience, we'll give you the opportunity. Please submit a cover letter and resume. We thank you in advance for taking the time to apply for our exclusive role, please note that only shortlisted candidates will be contacted for an interview.
No recruitment agencies please.
Applications close: 24 April 2024
Stamford Hotels and Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, covered under applicable law.
