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Form of workWhy you’ll love it
Are you ready for a thrilling career move with a dynamic cosmetic company? Join our amazing Head Office team as a Franchise/Area Manager! As the primary relationship manager and point of contact for clinic owners and clinic staff, you’ll be responsible for being a major face and representative of Cosmetic Avenue, supplier management, staff training, new clinic set-up and ongoing development.
From the moment you walk into one of our clinics or Head Office, you’ll be surrounded by a supportive and friendly team, a stylish and modern environment, and of course - the best industry! If you’re an extremely organised “people” person with a bubbly and approachable personality, a passion for all things beauty, and a knack for multitasking, then we’re the place for your next step in your career.
Cosmetic Avenue has been awarded Australasia's best Cosmetic Practice 2 years in a row, and is Australia’s highest Google Reviewed cosmetic business with over 1,400 Five Star Google Reviews. Our stunning Head Office is located in Malvern with an unmatched fun, collaborative and high energy culture!
So if you're wanting to walk into a business every day that you can be proud of, and work with an incredible team who make you want to come to work everyday, then you've found the right place.
What you’ll be doing
You’ll be the go-to person for all training and compliance needs, ensuring that our staff are well-equipped and up-to-date with the latest systems and processes. You’ll be in charge of setting up new clinics (we have a goal of opening 7 clinics in 2024), making sure everything is ready to go when doors open, and once the clinics are open, ensuring they are achieving their KPIs. With a focus on supporting and developing our staff, you’ll play a vital role in ensuring that our clinics run smoothly and efficiently. If you’re someone who thrives in a dynamic, fast-paced environment and enjoys tackling new challenges every day, we want to hear from you!
Responsibilities:
- Act as the primary relationship manager and first point of contact for all clinic owners and clinic staff
- Ongoing Support: Ensuring all clinics run efficiently, you'll provide ongoing support and training, making sure every team member feels part of the Cosmetic Avenue family.
- Overall supplier management, such as maintaining positive engagement, defining and developing scalable order processes, supplier/inventory negotiations and individual clinic account management and ongoing support
- Organise, coordinate and deliver (where required) all training for staff (internal and external) while maintaining staff compliance and regulation
- Overall set up of new clinics to be “turn key” for clinic owners, including ordering all stock, connecting, testing and installing all software and systems, and preparing the clinics prior to training and launch
- Coordinate the procurement of equipment, supplies, and inventory for new clinics
- Support recruitment activities for all clinics and maintain and ongoing and positive relationship with all potential employees
- Ongoing support for all staff across all clinics
- Ongoing development and training of staff portal, operations manual and induction portal
- Collaborate with other departments, such as marketing and operations, to ensure that new locations are fully staffed, trained, and operational
- Deliver training to clinics staff to ensure they achieve their KPIs
- Maintain accurate and up-to-date records of all new clinic development activities
- General administration and ad hoc projects
Requirements:
- A minimum of 3 years working within a client facing organisation
- Passionate about the cosmetic industry and motivated to grow within a fast paced company
- Proven experience in project management and relationship management
- Proven communication skills (both verbal and written) to provide exceptional customer service
- Confident in providing direct support to clinic owners and being on call for any and all queries
- Confident driving, developing and motivating a team
- A true team player, where you are "in it together" to get the job done
- Confident in working in ambiguity
- A strong work ethic with a results-driven, proactive approach
- A commitment to continued learning and self-improvement
- Demonstrated ability to effectively work with a team of treatment providers
- Willingness to travel as needed
- Have unlimited working rights in Australia
Why Cosmetic Avenue?
At Cosmetic Avenue we want you to love where you work, and that's why we invest in being one of the best places to work. Our team members are what make our clinics great, and we believe in looking after our staff through:
- Monthly “Value” awards - where we celebrate team members displaying our core behaviors
- Quarterly Fun Days - where we get to head out of the clinic and enjoy some social activities with the team
- Free and discounted staff treatments
- Family discount - exclusive discounts for your family - your family is our family
- Birthday credits - every year, on your birthday you get $100 credit to use at our clinics
- Referral bonus - get a generous bonus every time you refer a friend to work at Cosmetic Avenue
This is a great opportunity to take your career to the next level and work in Australia's leading Cosmetic business. We understand that job qualifications can be a barrier to applying, but we encourage you to apply even if you don't meet all of our criteria.
If you're looking to take your career to the next level and work in Australia's leading cosmetic practice, apply now! We can't wait to hear from you!
