AddressWe’re C.H. Robinson, one of the world’s largest logistics platforms and we're looking for our next Freight Forwarding Customer Solutions Representative (known internally as a Global Forwarding Agent). Do you prefer a hybrid, flexible working arrangement? Are you detail-oriented, service-savvy and a problem-solver? If so, this might be the perfect role for you! As a Freight Forwarding Customer Solutions Representative, you will be your customers’ primary contact responsible for managing and operating the shipment lifecycle of their global freight. This role will commence with a focus on the Transport component of a shipment, followed by learning the entire life of an Ocean Import shipment.
A successful Freight Forwarding Customer Solutions Representative thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. You’ll be very hands-on with your customers, working closely with them from the start of the cargo process. We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes. You will come out of this experience ready to be part of a high-performing team. Our successful Supply Chain Customer Solutions Representatives go on to expand their careers with C.H. Robinson in Operations, Sales, or Account Management.
Location:
This role can be performed from our Port Melbourne or Melbourne Airport (Keilor Park) office. A hybrid, flexible work arrangement applies.
Responsibilities:
Maintain Operational Excellence:
- Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.
- Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
- Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
Facilitate Relationships:
- Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.
- Build great relationships with customers, responding timely and following up on issue resolution
- Provide reporting and documentation support to internal and external customers.
- Participate in customer business reviews.
- Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
Required Qualifications:
- High school certificate
- Minimum of 1 year of Global Forwarding experience
Preferred Qualifications:
- Values a diverse and inclusive work environment
- Proficient in Microsoft Office Suite of programs
- Excellent communication, prioritization, and multi-tasking skills
- Proven track record of strong customer service skills, interacting with customers and being client focused
- Excellent follow up with customers and the network
- Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
- High level of attention to detail
- Ability to work in a fast-paced and deadline-driven environment
If this sounds like the job for you, let's talk! We can't wait to hear from you!
Benefits
At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.
