Freight Forwarding - Operations Team Lead- Brisbane

Fantastic opportunity as a Operations Team Lead, Best-in-class Freight Forwarding and logistics provider, Salary up to $125,000 + Super

Operations Team Lead - Brisbane
Your new company
One of the biggest privately owned Freight Forwarding companies with a solid reputation in the global business community committed to keeping the highest ethical standards and professionalism in everything it does.

Your new role - Operations Team Lead
We currently have an opening for an experienced Operations Team Lead at our Eagle Farm office. This role involves coordinating the movement of materials for our client from Global Locations. The Operations Team Lead will be responsible for managing all aspects of the supply chain, ensuring efficiency and effectiveness from the receipt of orders from the customer's Buying Department to the final destination.
The fundamental responsibilities of this role include:

• Effectively manage the day to day operational requirements of our client, liaising with overseas offices to coordinate shipments (courier, Air, FCL, LCL, OOG)
• Produce and maintain client SOP’s ensuring that all requirements are communicated and known to all relevant internal and external stakeholders. The Lead should also review the SOP on a regular basis with our clients Logistics Manager to ensure accuracy and relevance is maintained
• Manage the appointed expeditor, ensuring customer POs are continuously followed up and lead times are achieved
• Maintaining up to date communication, efficiently providing guidance and shipment/enquiry status
• Ensuring all client KPI’s are achieved and information is processed through SAP and Insight in an efficient manner
• Verifying cargoes suitability for international transport and making relevant arrangements should the freight require repacking or fumigation
• Acting as an escalation point for client issues, resolving all queries in a timely and efficient manner
• Timely and accurately completing export clearances and preparing export documentation (inclusive of DG and consular documentation)
• Working closely with our Storemen and Warehouse Lead, ensuring all receiving KPIs and packing requirements are met
• Assisting with quotations and tender obligations
• Actively participating in QBR’s, conference calls and meetings

The successful candidate will have:

• 3-5 years in export operational experience
• Experience in Operations Team Lead
• Previous management experience with a strong ability to drive, develop and motivate team members
• Freight forwarding and customs experience
• Knowledge of customs and Freight Forwarding terminology
• Strong problem-solving skills
• Excellent working knowledge of Customs ICS and Cargowise computer systems
• Advanced negotiation and relationship skills
• High level customer service skills
• Positive and professional attitude
• Proficient in the Microsoft Office suite
• High attention to detail and strong planning and organising skills
• Excellent communication skills both verbal and written
• Ability to work autonomously and within a team environment
• Current unrestricted drivers licence
• Air Cargo Security Awareness Training
• Multi Modal Freight Procedures – Air, Sea and Road transportation
• Incoterms
• Supply Chain Management
• Dangerous Goods by Air Accreditation

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your resume, or call Thomas Hunter now at 0437 537 710.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion