Front Of House Manager

FRONT OF HOUSE MANAGER

Casual position

Hourly Rate: $35.68 per hour (inclusive of casual loading), plus superannuation and penalty rates when applicable

Are you experienced at orchestrating seamless visitor experiences? Do you thrive in a dynamic, creative environment? Carriageworks is on the lookout for exceptional individuals to join our team as a Front of House Manager. If you're passionate about the arts, committed to diversity & inclusion, and ready to lead a team in delivering extraordinary events, then we want to hear from you!

ABOUT CARRIAGEWORKS

Carriageworks is one of Australia’s most renowned and significant contemporary multi-arts organisations. We support artists and producers to develop and present major new works in performance, visual arts and related artforms. Reflecting the diverse communities of urban Sydney, our artist-led program is ambitious, radical and always inclusive.

DIVERSITY AND INCLUSION STATEMENT

At Carriageworks, we believe in the power of diversity and inclusion. We celebrate differences, embrace uniqueness, and create a welcoming space where everyone feels valued. We encourage applications from individuals of all backgrounds, experiences, and perspectives. Your uniqueness is what makes Carriageworks extraordinary!

FRONT OF HOUSE MANAGER RESPONSIBILITIES:

As a Front of House Manager, you'll be at the foreFront Of ensuring the effective coordination of visitor services across the Carriageworks precinct. Your key responsibilities will include:

• Leading and managing the Front of House Attendants team.

• Collaborating with the Visitor Experience Manager, Event and Program Producers for event success.

• Delivering diverse events and programs with a focus on excellence.

• Assisting with post-event reporting to enhance future experiences.

• Welcoming visitors through Front Of House services, audience management, ticketing support, ushering, and guest interaction.

WHAT WE'RE LOOKING FOR:

• Minimum of 2 years experience in a management capacity in events, hospitality or customer service-based roles.

• Proven experience in managing and leading a team.

• Passion for the arts and commitment to diversity and inclusion.

• Exceptional organisational and communication skills.

• Ability to thrive in a fast-paced, creative environment.

• Flexible approach to working hours, including the capacity to work evenings and weekends.

REQUIRED CERTIFICATES (OR WILLINGNESS TO OBTAIN)

• Current First Aid Certificate

• Current RSA

• Current Working with Children Check

If you're ready to take the lead in crafting unforgettable experiences at Carriageworks, we want to hear from you!

HOW TO APPLY: Send your resume and cover letter showcasing your leadership skills and passion for the arts to ****@carriageworks.com.au by Wednesday 3rdApril.

Candidates must be available to attend a training session on 26th April and 3rd May.