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Form of workPeople are at the core of what we stand for and what hospitality is all about. At Radisson Hotel Group, our people are true Moment Makers delivering Memorable Moments every day, everywhere, every time. Together, we make Every Moment Matter.
We aim to be as good a place to work, as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:
- Complimentary laundered uniform
- Complimentary staff meals in our staff canteen (hot meal + sides)
- Employee recognition program
- Social Club (fun team-bonding activities outside of work)
- Employee of the Month Awards
- ‘We grow Talent, Talent grow us’ development approach, we support learning and development opportunities to excel your career.
- Special rates for our team members & their families/friends while staying in our hotels worldwide.
About Us
Located in a traditional heritage architecture building, once home to the Fairfax newspaper empire and the prestigious Bank of New South Wales, we offer an elegant stay in the heart of the CBD. Radisson Blu Plaza Hotel accommodates business travelers and leisure guests from all over the world. Our 5-star hotel is a short stroll from top-rated restaurants and bars, luxury shopping, and iconic sites such as the Sydney Opera House, the Queen Victoria Building, and Martin Place.
About the Role
As a Front Office Attendant in our One Touch - Communications team, attention to detail and commitment to the customer experience is vital to ensure that all of our guests are treated as VIPs. This position is responsible for responding to housekeeping and engineering requests, In-room dining orders, Front Office enquiries (i.e.: late check out, wake up calls, reservations enquiries, directions to hotel), as well as other administrative communications duties. You will efficiently and professionally answer any guest/ customer questions regarding hotel, in-house facilities, and local events. All our Front Office Attendants showcase a proactive 'Yes I Can!' attitude and you will be provided adequate training to align with our 5-star standards. Please note this a full time position, and ongoing full time working rights are required. This role will require the ability to work a 7-day rotating roster and flexibility with your availability.
About You
To be successful in this role you will require:
- Previous experience in a medium to large hotel
- English language fluency written and verbal
- Proficient in relevant computer applications
- Knowledge of customer service principles and practices
- Outgoing and vibrant yet professional attitude
- Demonstrated ability to problem solve and offer seamless service
- Advanced working knowledge of Opera PMS preferred
Our rates are as per the Hospitality Industry General Award. Please see current base rates below:
Monday - Friday: $24.87
Saturday: $31.09
Sunday: $37.31
If you have any questions about the position, or would like a confidential discussion please feel free to contact Executive Office & HR Coordinator - Ciara Donaghy on cdonaghy@radisson.com or call 02 8214 0200
APPLY TODAY! We look forward to hearing from you.
