Front Office Duty Manager

Job Number 24003504
Job Category Rooms & Guest Services Operations
Location Sheraton Grand Mirage Resort Port Douglas, 168-190 Port Douglas Road, Port Douglas, Queensland, Australia
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Duty Manager
Company
This is a career opportunity at the Sheraton Grand Mirage Resort Port, part of the Marriott International group. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 8,500 properties, and 30 brands in more than 110 countries across the globe.
Location
This iconic Resort is situated between the renowned Great Barrier Reef and the Daintree Rainforest in Tropical North Queensland. The resort has 295 guest rooms, suites and villas.
Must have permanent Working Rights in Australia - this is not a Sponsorship role.
Department

• Coordinate Front Office operations during shift and ensure adherence to all Standards and Procedures.
• To notify and assist in investigations in all matters pertaining to safety and security
• Act as Emergency Response Team Leader. In the absence of the Engineering Manager, assume the role as the ERT coordinator.
• Undertake Hotel Inspections noting any quality improvements and safety and security hazards
• Accurate and detailed completion of the Duty Manager’s log for each shift, and the timely dissemination of information throughout the entire Hotel operation.
• Liaise with Housekeeping Department to ensure adequate rooms are available for arrivals
• Ensure RSA is being enforced in all venues and provide assistance to Food & Beverage associates activities
• Attend all pre-con meetings for groups and check on all functions and conferences
• Ensure Guest Service agents have correctly prepared for arrivals.
• Assist Front Office Manager with Staff Recruitment and Interviewing

Professional Experience & Certificates:

• 24 months in a similar role - Hotel or Resort
• Strong guest experience focus and professionalism
• Queensland Responsible Service of Alcohol (essential)

Our Benefits

• Exclusive staff discounts on food and beverage and accommodation for you, family, friends
• Free parking, uniforms provided, team engagement and events
• Grow, develop, and progress with training programs and strategic development
• Exciting career opportunities within the Marriott International group
• Enjoy flexible working hours, and paid leave during your birthday month
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

Must have permanent Working Rights in Australia - this is not a Sponsorship role.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.