Front Office Duty Manager

Stamford Plaza Melbourne are currently seeking a Front Office Duty Manager to join our Front Office team. The successful candidate will be enthusiastic, bubbly and share a passion for delivering service to our guests that is exceptional in every sense. In this hands-on role, you will be a dynamic team player with excellent communication skills and the drive to make a difference. Similar experience in a five-star environment is preferred.

The successful applicant will be responsible for:

• Representing the Stamford brand with every guest interaction
• Responsible for the smooth functioning of the operation of the Hotel
• Ensuring the safety and security of guests, staff and hotel property at all times
• Handling guest complaints and resolving issues in an efficient and professional manner
• Participating in handover meetings, to ensure any issues are handed over to the next shift to ensure continuity of service
• Meeting and assisting VIPs, groups and tours on arrival and departure
• Coaching, leading and mentoring staff to deliver exceptional service
• Assisting other operational outlets during peak service times

The successful applicant will have:

• A qualification in Hospitality Management (desirable)
• Current RSA, First Aid Certification and a current driver’s license
• Experience as a Fire Warden and First Aid Officer (desirable)
• Experience as a Duty Manager in a 5-star environment (highly desirable)
• Experience with hotel booking systems – preferably Opera (desirable)
• Exceptional attention to detail
• Excellent communication skills (both written & verbal)
• The ability to work under pressure and multitask
• Ability to work independently and as part of a team
• Excellent problem solving skills
• Strong leadership skills with the ability to motivate employees to deliver a high standard of service
• Commitment with flexibility to work mornings, evenings, weekends and public holidays
• Proactive focus and shares a passion for the hospitality industry

Culture and Benefits

As a team member with us you can expect to receive:

• Opportunity to progress within the organisation
• Great company culture and team environment
• Free Staff meals
• Dry Cleaning on site
• Discounts within the group

We thank you in advance for your interest in this position, however only shortlisted candidates will be contacted for an interview.