Front Office Manager

About Stamford Hotels and Resorts

Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.

At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.

About the role:
Stamford Plaza Melbourne are currently seeking a Front Office Manager to join the team. The successful candidate will be enthusiastic, bubbly and share a passion for delivering service to our guests that is exceptional in every sense. In this hands-on role, you will be a dynamic team player with excellent communication skills and the drive to make a difference. Similar experience in a five-star environment is preferred.

The successful applicant will be responsible for:

• Representing the Stamford brand with every guest interaction
• Responsible for the smooth functioning of the operation of the Hotel
• Ensuring the safety and security of guests, staff and hotel property at all times
• Handling guest complaints and resolving issues in an efficient and professional manner
• Participating in handover meetings, to ensure any issues are handed over to the next shift to ensure continuity of service
• Meeting and assisting VIPs, groups and tours on arrival and departure
• Coaching, leading and mentoring staff to deliver exceptional service

The successful applicant will have:

• A qualification in Hospitality Management (desirable)
• Current RSA, First Aid Certification (desirable) and a current driver’s license
• Experience with hotel booking systems – preferably Opera Cloud (desirable)
• Exceptional attention to detail
• Excellent communication skills (both written & verbal)
• The ability to work under pressure and multitask
• Ability to work independently and as part of a team
• Excellent problem solving skills
• Strong leadership skills with the ability to motivate employees to deliver a high standard of service
• Commitment with flexibility to work mornings, evenings, weekends and public holidays
• Proactive focus and shares a passion for the hospitality industry

Culture and Benefits
As a team member with us you can expect to receive:

• Great opportunities for career development;
• Complimentary Dry Cleaning
• An attractive food and beverage discount program;
• The opportunity to work with industry professionals in an exciting hotel environment.

How to Apply
If you believe you have the drive and skills to succeed in this role, please click the 'Apply Now' button.