Address Company Description
"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
We are looking for an experienced, professional and enthusiastic Front Office Manager to lead the Front Office team at the Novotel Newcastle Beach. Foster a positive and structured work environment within the department, which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations and maintaining well care of Heartists.Greet and assist guests in a warm, courteous, and professional manner.Handle guest complaints and inquiries promptly, striving to resolve issues to ensure guest satisfaction.Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions.Handle guest complaints and concerns in a professional and empathetic manner, aiming for swift and satisfactory resolution.Effectively manage team roster and meet budget guidelines. Maintain a deep understanding of the local area to provide guests with information about attractions, restaurants, and services.Establish and maintain positive relationships with repeat guests, VIPs, and corporate clients.Implement strategies to enhance guest loyalty and satisfaction, contributing to positive online reviews and ratings.Oversee the front desk team's daily operations, including check-in, check-out, and guest registration processes.Monitor room availability, reservations, and room assignments to maximize occupancy and revenue.Maintain accurate and organized guest records, ensuring compliance with privacy and security protocols.Coordinate with housekeeping and maintenance departments to ensure timely room readiness.Proficiently use hotel management software and technology to manage reservations, check-ins, and guest preferences.Troubleshoot and resolve technical issues related to front desk systems.Act as a key contact for emergency situations, following established protocols to ensure guest safety and well-being.Maintain knowledge of hotel evacuation procedures and assist in training staff on emergency protocols.
Qualifications
To be successful in this role you will have:Minimum 2+ years experience at a supervisor level within a Hotel environmentExceptional people management skills, with the ability to lead and motivate a diverse teamExcellent written and verbal communication skillsA passion for delivering exceptional, pro-active customer service.Availability to work a variety of shifts, including weekends and public holidays if required.
Additional Information
Full Australian working rights required Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
