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Form of workJoin Darwin's 5-star hotel as you lead its Front Office Team and our Guest experience. Located in the heart of the CBD with amazing benefits!
About the role
You will lead the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
- Oversee the entire Front Office operation to maintain high standards
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised and that the Front Office department promotes the hotel brand's loyalty scheme
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Set departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all hotel departments
- Monitor manning levels to meet cover business demands
- Manage Team performance issues in compliance with company policies and procedures
- Recruit, manage, train and develop the Front Office Team
- Comply with hotel security, fire regulations and all health and safety legislations
Skills & Experience
Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- A degree or diploma in Hotel Management or equivalent
- A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
- High level of IT proficiency
- High level of commercial awareness and sales capabilities
- Experience of managing people and developing people
- Previous experience of managing a department and Profit and Loss account
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a Team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Familiar with Property Management Systems
- A degree or diploma in Hotel Management or equivalent
Benefits
Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 5. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value. Our vision is to fill the earth with the light and warmth of hospitality. And our amazing Team Members are at the heart of it all! For this reason, we value and reward our staff with the following:
- Worldwide Team Member travel discounts for you, your friends and family
- A competitive salary and bonus package
- Free access Hilton University with 3000+ courses
- Free meal when on duty
- Discounted car parking in Doubletree by Esplanade
We are Hilton. We are hospitality.
