Front Office Manager

About Hilton Melbourne Little Queen Street
Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and meeting & event spaces.
About the role
As the Front Office Manager, you're pivotal in delivering an exceptional customer experience. You'll lead a dynamic team to not only meet but exceed our brand's service standards. Actively engaging with guests, you'll ensure their needs are met from arrival to departure. In this fast-paced environment, your commitment to customer satisfaction will shine through, creating memorable interactions and a welcoming atmosphere.
What will I be doing?

• Lead and elevate the day-to-day Front Office Operations worthy of our title - #1 workplace in the world
• Inspire growth within the Front Office team through innovative people development strategies.
• Expertly address and fulfil guest requests, inquiries, and challenges to enhance their experience.
• Proactively analyse guest satisfaction reports, implementing strategies to enhance overall results
• Pioneer initiatives aimed at optimising sales revenues for the department.
• Establish and drive departmental objectives and create work schedules in line with allocated budget

What are we looking for?

• A minimum of 2 years of Front Office supervisory experience in a similar size hotel
• Exude a passion for consistently delivering exceptional guest experiences.
• Showcase outstanding communication skills, coupled with excellent leadership, interpersonal, training, and development abilities
• Demonstrate a proven ability to resolve problems and conflict, and work efficiently under pressure
• Respond to fire and emergencies within the hotel, including acting as the Chief Fire Warden and First Aid Officer

What will it be like to work for Hilton?
At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. Over the past three years, we have held our top spot as the #1 hospitality company in Australia as listed by the Great Places to Work institute. In 2023, Hilton ranked #2 across all industries and #1 worldwide! You can also look forward to receiving:

• Worldwide travel discounts at unbelievable rates for you and your friends and family!
• A competitive salary and bonus package
• Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few
• A workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing